Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: michealspencer on June 18, 2021, 09:04:13 AM

Title: Can not install program
Post by: michealspencer on June 18, 2021, 09:04:13 AM

Hi, I try to SolveigMM_Video_Splitter_Home_Edition_x64 but have not been able to open it.  When I try to run it, it shows a splash screen for a second and then nothing happens. I try to reinstall several times but it doesn't work. Anyhelp? Thanks!

Title: Re: Can not install program
Post by: Olga Krovyakova on June 24, 2021, 04:07:33 PM

Hello michealspencer,

Thank you for your post.

Please check that you have installed the latest version available at our website - https://www.solveigmm.com/en/products/video-splitter/ (https://www.solveigmm.com/en/products/video-splitter/)

If you use the latest one, then please reproduce this issue once again then get the codec information from your computer. Please see this guideline on how to get it:
https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/ (https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/)

You can send this info to our support email - support(at)solveigmm(dot)com.