Author Topic: Can not install program  (Read 3704 times)
  • Administrator
  • Users
  • *****
  • Posts: 1069
    • View Profile
« Reply #2 on: June 24, 2021, 04:07:33 PM »
Hello michealspencer,

Thank you for your post.

Please check that you have installed the latest version available at our website - https://www.solveigmm.com/en/products/video-splitter/

If you use the latest one, then please reproduce this issue once again then get the codec information from your computer. Please see this guideline on how to get it:
https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/

You can send this info to our support email - support(at)solveigmm(dot)com.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 1
    • View Profile
« Reply #1 on: June 18, 2021, 09:04:13 AM »
Hi, I try to SolveigMM_Video_Splitter_Home_Edition_x64 but have not been able to open it.  When I try to run it, it shows a splash screen for a second and then nothing happens. I try to reinstall several times but it doesn't work. Anyhelp? Thanks!