Topic: HyperCam 6 not starting (Read 35624 times)

Olga Krovyakova · « **Reply #5 on:** August 25, 2020, 05:10:55 PM »

Hello cirasj!

Please try at first to uninstall HyperCam (using Start->All programs -> HyperCam -> Uninstall or via Control Panel).

After uninstallation please check if all files were removed from your computer in the folders below
(these are the default folders, if you have installed HyperCam 6 to another folder check it please).

"C:\Program Files\HyperCam 6"
and
"C:\Program Files\Common Files\Solveig Multimedia"

Or if you have 64 bit operating system the default folders will be

"C:\Program Files\HyperCam 6"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

These folders should not exist after uninstall.

If there will be any files after uninstallation please remove them manually from these folders.

If it will be offered to restart computer while uninstallation please do it.

After restarting of PC check one more if there are any files in the C:\Program Files\HyperCam 6 folder and delete them if there will be any.

Then install HyperCam 6 again.

Will it help?

cirasj · « **Reply #4 on:** August 25, 2020, 12:04:04 AM »

Quote from: Maxim.Sakhankov on August 12, 2020, 12:50:57 PM

Hello cirasj,
First of all, please try to make a clean install:
- Uninstall your current version and restart your PC if requested.
- Download and install the latest version replacing components if prompted.

Please let me know if it helps.

That did not work.
Any other suggestions or is there a help number I can call?

cirasj · « **Reply #3 on:** August 23, 2020, 01:21:12 AM »

Quote from: Maxim.Sakhankov on August 12, 2020, 12:50:57 PM

Hello cirasj,
First of all, please try to make a clean install:
- Uninstall your current version and restart your PC if requested.
- Download and install the latest version replacing components if prompted.

Please let me know if it helps.

That did not work.

Maxim.Sakhankov · « **Reply #2 on:** August 12, 2020, 12:50:57 PM »

Hello cirasj,
First of all, please try to make a clean install:
- Uninstall your current version and restart your PC if requested.
- Download and install the latest version replacing components if prompted.

Please let me know if it helps.

cirasj · « **Reply #1 on:** August 09, 2020, 10:51:15 PM »

I have used HyperCam 6 previous to capture video for training.
I just clicked on the icon as I have in the past and the program will not start.

I am using HyperCam 6 Home Edition on a Windows 10 system.

Any suggestions?
I did restart my computer to see if it was a memory issue.