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Messages - Olga Krovyakova

Pages: 1 2 [3] 4 5 ... 69
31
Hello mangovid1111,

Thank you for your suggestions.
>>when joining two files ignore audio (can be join files with audio and without audio).

You can already do it. Just put files to timeline, then go to Control / Select streams menu and disable audio for editing (disable button with scissors near the Audio).
Then press the Save button to start the editing.
Please see the detailed how-to here:
https://www.solveigmm.com/en/howto/how-to-select-streams-for-preview-and-editing-in-video-splitter/

32
HyperCam / Re: HyperCam 6 not starting
« on: August 25, 2020, 05:10:55 PM »
Hello cirasj!

Please try at first to uninstall HyperCam (using Start->All programs -> HyperCam -> Uninstall or via Control Panel).
 
After uninstallation please check if all files were removed from your computer in the folders below
(these are the default folders, if you have installed HyperCam 6 to another folder check it please).

"C:\Program Files\HyperCam 6"
and
"C:\Program Files\Common Files\Solveig Multimedia"

Or if you have 64 bit operating system the default folders will be

"C:\Program Files\HyperCam 6"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

These folders should not exist after uninstall.
 
If there will be any files after uninstallation please remove them manually from these folders.
 
If it will be offered to restart computer while uninstallation please do it.
 
After restarting of PC check one more if there are any files in the C:\Program Files\HyperCam 6  folder and delete them if there will be any.
 
Then install HyperCam 6 again.

Will it help?

33
Video Splitter / Re: Missing MKV Metadata After Split
« on: August 25, 2020, 05:03:13 PM »
Hello hurricane51,

Thank you for your message and please excuse for the delay in reply.

Please upload for us sample of original input .mkv file that you open in Video Splitter.
You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

Also please send us to support(at)solveigmm.com screenshots of metadata fields that are empty in MediaInfo and MKVtoolnix.

Thank you in advance.

34
General Discussion / Re: File Converter Program
« on: July 24, 2020, 01:34:28 PM »
Hello PeteMelon59,

Unfortunately we have not got such kind of software.

If any other questions, please feel  free to contact us.

35
Hello umiedotre9,

Thank you for your post.
HyperCam 2 is not our product, please try to use HyperCam 6, which can be downloaded here:
https://www.solveigmm.com/en/products/hypercam/

You can select in it to record Custom (for region recording), Window or the Screen.
Please see also online documentation:
https://www.solveigmm.com/en/support/doc/hypercam/quick-start.html

If there will be difficulties with the version 6, please contact us again.

36
Здравствуйте, Виктор!

Данное поведение программы обусловлено тем, что скорей всего файлы с разных камер имеют различные характеристики видео, аудио данных. Программа способна обрабатывать одновременно файлы с идентичными характеристиками видео и звука, поэтому открывается в программе либо первый либо второй файл.

37
Hello Marty,

Bugs with editing files with srt subtitles are still in our "to do" list.
As soon as they will be fixed and the updated version will be ready we will write here.

38
Video Splitter / Re: SolveigMM Video Splitter 6 Home Edition
« on: June 29, 2020, 04:52:05 PM »
Hello MArcin,

Please write us at support(at)solveigmm.com and we will help you with this issue.

39
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: June 23, 2020, 10:25:43 PM »
Hello irene188,

Unfortunately this issue is still in our "to do" list. As soon as the bug will be resolved and product updated I'll write here.
Thank you for your patience.

40
Hello doquan0,

Thank you for your reply.
We will check if it is possible to get resulted file without async.
As soon as it will be any news I'll write at this thread.

41
Video Splitter / Re: Last Line of Subtitle Missing
« on: June 22, 2020, 02:34:50 PM »
Hello hurricane51!

Thank you for your post.
Could you please upload the input MKV file to any file host service, e.g. Google drive https://drive.google.com or any other file sharing system?

42
Hello doquan0,

Thank you for your post and file you have provided for us.
I've checked the input original .ts file and it has artifacts and async starting at 01:08 therefore the output file is produced with async too.

43
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: June 19, 2020, 02:40:49 PM »
Hello irene188,

Thank you for your post.

We have reproduced this issue with some our files. As soon as it will be fixed, we'll write here.


44
Hello Stara,

Thank you for contacting us.
Please try to restore this x265.exe file disabled by McAfee (specify it as "false positive") if there is such feature available in McAfee.
Or reinstall Video Splitter and specify an exception for this file in McAfee as x265.exe is not a virus.

Meanwhile, we'll contact McAfee to solve this issue.

45
Hello marlow,

Please excuse for the delay in reply.

The issue was fixed in the latest Video Splitter version, please try to use it:

https://www.solveigmm.com/en/products/video-splitter/

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