Stuck in "Now splitting the sequence"

[Olga Krovyakova]

Hello Marty,

Thank you.
Looking forward to receive the  email with the link to download the file to support(at)solveigmm(dot)com.

[Marty]

Hello Marty,
Thank you for your reply.
Could you please upload sample file with srt subtitle file to any file host service, e.g. Google drive (drive.google.com)?

yes i will, but i already reported this issue in the past too. I'll contact you through the contact form, thanks. that's really the biggest bug i have, the other ones are not that important and I can deal with them. Thanks.

[Olga Krovyakova]

Hello Marty,
Thank you for your reply.
Could you please upload sample file with srt subtitle file to any file host service, e.g. Google drive (drive.google.com)?

[Marty]

Hello Marty,

The issue with hanging of Video Splitter on 0% on MKV files editing was fixed in the version 7.6.2102.25 available for download at its home page:

https://www.solveigmm.com/en/products/video-splitter/

I installed this update yesterday and still have the issue. any idea ? :( if i uncheck the subitle stream (Mp4 or MKV + external Srt file) the processing work ok. it seems it's the subtitle track which block the process... :(.

[Olga Krovyakova]

Hello Marty,

The issue with hanging of Video Splitter on 0% on MKV files editing was fixed in the version 7.6.2102.25 available for download at its home page:

https://www.solveigmm.com/en/products/video-splitter/

[Marty]

If you get it with MKV file, then this issue is regrettably not yet fixed.

:( Hi Olga, this is years now that this issue has been reported... at least, can we have an explanation to why it's not fixed after so much time ? (please, an another better explanation than "it's on our to do list".).

This issue happens with Mp4 / H264 file too. it seems to be related to external subtitle (Srt) as if i remove the subtitle, the file is processed normally. Waiting since so long that this will be fixed :(.
Thanks.

[Olga Krovyakova]

Hello PRH,

Thank you for files you have sent us.

The problem was reproduced at our end, as soon as the updated version of Video Splitter will be ready, we will post link to it here.

[PRH]

Have sent to Support - thank you

[Olga Krovyakova]

Hello PRH,

Please post the link to file here or email it support(at)solveigmm(dot)com.
Thank you.

[PRH]

oops file too big to email. Have used We Transfer to Dmitry....

[PRH]

Hi - thank you.

The file is a VOB file, have tried other formats though not MKV.

The test video file is only 788MB, I dont have a Google account so can I email it to you with the Project file?

My evaluation version only has one day left on it.

Peter

[Olga Krovyakova]

Hello PRH,

Thank you for your post.

Do you get this error with the MKV file?
If not, could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

If you get it with MKV file, then this issue is regrettably not yet fixed.

[PRH]

I have downloaded the demo version of the software.

It is exactly what I need to grab many 90 to 120 minutes Hi8 tapes and split them into logical and more manageable files.

However, on a trial on a small section of a captured file trying to only split into two or three files I get the same "Now splitting the sequence" for ages on a relatively well specification laptop. In fact I cancelled the process and gave up.

So, why I would love to purchase, I cant because it is currently unusable.

Is there any progress on this issue?

Thank you.

[skizlock]

The to do list has not had its turn since many versions now.

For everybody who encounters this bug as frequently as I do, a workaround is to add few seconds to either end of the clip and it will work at some point. But still the output may not be in sync so you may have to separate the tracks and combine them again through another program like mkvtoolnix to make it work perfectly.

[Olga Krovyakova]

Hello collins75,

This bug is still in our "to do" list. As soon as the fix will be ready, we will post here the updated version.