Audio distorted after trimming file

[Dmitry Vergeles]

The fix is coming. Hope it will get available this week.

[tmjudge]

Just checking in to see if you have had a chance to work on the file I sent you.  Thanks.

[Dmitry Vergeles]

Hello tmjudge ,

We were going to deal with this problem today. We will keep you informed.

[tmjudge]

Hi,

Just wondering if you have had a chance to work on the file I sent you?  I need to know if the file can be fixed or if we need to rerecord the webinar over again.  Thanks so much for any help!

[tmjudge]

Have you been able to figure out why the audio gets distorted once the file is trimmed?  Thanks again.

[Dmitry Vergeles]

thank you, now I noticed at this position slowing down a speech, so we will see what is wrong inside our editing engine.

[tmjudge]

It was right around minute 34.  I trimmed out minutes 34:05-34:12 from the original file as a woman's voice came on.  Right after the cut out piece it gets very distorted.  I'm using Windows Media Player version 11.0.5721.5260.  Thanks.

[Dmitry Vergeles]

I'm trying lo view this file
"2009-06-03 14.00 Tax Office Policies and Procedures_Trimmed.wmv"
But don't hear any distortions. Please tell me at what time positions did you notice them on your side and with what player of what version?

[Dmitry Vergeles]

got it, we will let you know the results as soon as they arise.
Thank you for your effort!

[tmjudge]

Okay.  I think they are there now.  The files are in a folder called P&P Webinar 2009.  I appreciate your help with these files. 

Thanks!

[Dmitry Vergeles]

Resent. Please try again, using tis details one of our customers upladed us some files yesterday.
If it does not help, you can upload it to any place like www.yousendit.com

[tmjudge]

Any chance you could send the username and passcode one more time?  I can get to the login section but it says that the username/password is incorrect.  I am copying and pasting the username and password that you have me so I know I am not typing it in wrong.  Thanks in advance for your help! 

[Dmitry Vergeles]

Hello tmjudge,
Sorry we have only one password. May be you can upload your file via www.yousendit.com?

[tmjudge]

Thanks for your email.  I tried to use the information you gave me to upload the files but the password would not work for me.  Is it too long?  Can you resend?

Thanks so much!

[Dmitry Vergeles]

Hello tmjudge ,

Thank you for your feedback.

Could you upload us your original and resulted files for checking?
Please see ftp details in your PM