Author Topic: Version 4.1 Mac - all saved files freeze frame after a few seconds, audio plays  (Read 10984 times)

Offline Maxim.Sakhankov

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Hello Derek,
You can send it to the Tech.Support or to me in a private message. Please do not forget to mention a reference to this topic.

Regarding to your issue - do you have a crash when you just setting markers or after you started trimming process? If during the trimming I need to know intervals that you set up.

Offline derektom

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Hello Maxim,
Thanks for your reply.
I can send you the log files and a link to download the 6GB source file (a local high school basketball game).
I was unable to create/save a project file because it unexpectedly quits before I can save it.
I just tried once more and after I set the 1st of about 5 keep ranges, it quit.
What email address can I send you the log files and download link to?
Thanks,
Derek

Offline Maxim.Sakhankov

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Hello Derek,
Please send me your error report file. And also I have to ask for your source file and a trimming project file.

Offline derektom

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Hello Maxim,
Sorry for this late reply. I have version 4.2 now and while working on a 6GB 1280x720 H.264 file, it has unexpectedly quit twice. The app window disappears and the macOS problem report window to send debug info to Apple pops up. I suppose it could be due to the MacBook Air I'm using (13-inch, Early 2015) with only 8GB memory and 29GB of storage free is underpowered for the task. Here below is how the macOS problem report begins. I've saved the entire 1022 line report in case it's helpful. I'll try to use 4.2 on a newer MacBook Pro later.
Thanks,
Derek

Process:               SolveigMM Video Splitter 4 [91286]
Path:                  /Applications/SolveigMM Video Splitter 4.app/Contents/MacOS/SolveigMM Video Splitter 4
Identifier:            com.solveigmm.VideoSplitterHome3
Version:               4.2 (1912.28)
App Item ID:           1220817427
App External ID:       834154843
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           SolveigMM Video Splitter 4 [91286]
User ID:               502

Date/Time:             2020-01-17 21:40:12.286 +0800
OS Version:            Mac OS X 10.14.4 (18E226)
Report Version:        12
Anonymous UUID:        D79059C9-776B-87A7-4866-60E6EC75358D

Sleep/Wake UUID:       2398A25D-55E9-4A31-98BA-28ADE7B83AE0

Time Awake Since Boot: 2600000 seconds
Time Since Wake:       1000000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000002000000001
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [91286]

VM Regions Near 0x2000000001:
    MALLOC_LARGE           0000000122a87000-0000000122adc000 [  340K] rw-/rwx SM=PRV 
-->
    JS JIT generated code  00005ec1ade00000-00005ec1ade01000 [    4K] ---/rwx SM=NUL 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libglib-2.0.0.dylib              0x000000010e601ced g_slice_alloc + 909
1   libglib-2.0.0.dylib              0x000000010e5b579d g_array_sized_new + 45
2   libgstreamer-1.0.0.dylib         0x000000010e452e66 gst_structure_new_id_empty + 70
« Last Edit: January 17, 2020, 09:14:57 PM by derektom »

Offline Maxim.Sakhankov

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Hello Derek,
The issue had been resolved in version 4.2 (1912.28). This version should be available in the App Store, please check.

Offline derektom

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Hi Maxim,
Well noted with many thanks.
Best wishes,
Derek

Offline Maxim.Sakhankov

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Hello Derek,
Thank you for the file. I reproduced the issue. We're checking it and when the fix is available, I'll post here.

Offline derektom

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Hi Maxim,
Thanks for your reply and no worries at all.
Here is a link to one of the original videos from my iPhone:
https://bbdoasia-my.sharepoint.com/:v:/p/derek/EaGbgMbIwrxNpzyqnd1Ys-wB6QDncDxrp0h-LuqwT-3SVQ?e=Z9owFT
Thanks,
Derek

Offline Maxim.Sakhankov

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Hello Derek,
Sorry for not replying to you earlier.
Thank you for your files, I downloaded them.
Could you please also send the source file to the tech. support or attach it here?

Offline derektom

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Hi developer/all,

With SolveigMM Video Splitter v4.1 on a MacBook Air 2014 (macOS 14.4.4 Mojave), all saved files will "freeze frame" after a few seconds while the audio will continue to play. This is repeatable using various HEVC H.265 unedited source files from an iPhone 7 Plus, AirDropped to the MacBook Air.

I did a screen recording (in ScreenFlow) to show exactly the issue I'm having.
Please pardon the sudden loud audio when I start playing the video from 1:01 - 1:22.
Uploaded to both OneDrive and YouTube (unlisted) for viewing:

OneDrive: https://bbdoasia-my.sharepoint.com/:v:/p/derek/EVvf4yotMIhLs1bMWv8EnvkB-9hpPZd-N7qTBaS6JoEFIQ?e=1wiio7

YouTube: https://youtu.be/J6EH6iOD-Rc

Sample output files saved from SolveigMM Video Splitter 4.1 Mac:

IMG_2687_0001.MOV
https://bbdoasia-my.sharepoint.com/:v:/p/derek/Ecn5fm1j8zBIoKUFeOUS-BQBEu4ghpj7eqMYnZEUeogH7g?e=oCMkY4

IMG_2690_0001.MOV
https://bbdoasia-my.sharepoint.com/:v:/p/derek/EUaR__TpYPhJjaqs23SOz6kBdE0dcaTldMHihw-PwKiuCA?e=cjLfmz

Would greatly appreciate any feedback.

Thanks,
Derek
« Last Edit: December 02, 2019, 09:09:52 PM by derektom »