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Messages - Olga Krovyakova

Pages: 1 ... 77 78 [79] 80 81
1171
HyperCam / HyperCam record black screen
« on: April 14, 2011, 05:20:19 PM »
HyperCam record  black screen

Q: -> Why HyperCam records black screen instead of capturing screen activities?
A: -> This issue can be caused by ZoneAlarm antivirus program  and its component, ZoneAlarm Browser Security.  It prevents HyperCAM from "seeing" a browser window at all - which is why it records black.

To prevent this your should make such settings before recording. Go to the settings of "Browser security" component.
And check "Only in allegedly secure sessions (https)" item instead of "Always".



Then you can make your records with HyperCam.

1172
SolveigMM AVI Trimmer / Re: Uninstall problem
« on: April 13, 2011, 05:57:38 PM »
Hello Taper,

Please try to close all running programs before AVI Trimmer uninslalling, especially from the taskbar,  because they may cause this conflict for AVG security.

Please check if "Unlocker" program is not launched during the installation.



1173
HyperCam / Re: Having trouble opening program
« on: April 13, 2011, 05:15:45 PM »
Hello Cris and Vengenzle,

I think with your help we can find out why this error can occure.

Please try to record log files for we could find out the problem reason on our side.

To get them please follow this steps:

1. Launch enable_log.bat file (please download it from here: http://dl.dropbox.com/u/18960201/enable_log.zip)
2. Launch HyperCam.

3. After HperCam will close, go to  C:\My Documents\HyperCam 3\LOG and send to us please all recorded files from "LOG" folder  to support (at) solveigmm.com (you can use WinRAR, WinZIP for convenience).

Thanks for your patience.

1174
HyperCam / Re: Having trouble opening program
« on: April 11, 2011, 02:44:47 PM »
Hello Chris,

Thanks for contacting us, please check your email. I've have sent reply to you.

1175
HyperCam / Re: Error Message when Trying to Record - PLS HELP!
« on: April 04, 2011, 07:38:58 PM »
Hello Ariel,

Please try to reinstall HyperCam. This should solve this problem.

You can try the official version and the beta.

Official HyperCam version:
http://www.solveigmm.com/download/SolveigMM_HyperCam.exe

The beta version (we plan to release it soon):
http://www.solveigmm.com/files/SolveigMM_HyperCam_3_1_beta.zip

1176
SolveigMM AVI Trimmer / Re: Video problem when not having 1st part of .avi file left in edited file...
« on: March 23, 2011, 01:20:11 PM »
Hello brandon,

Could you please upload this file for we could reproduce the problem on our side?
You can use free dropbox.com (it comes with 2 GB free space) or http://yousendit.com/




1177
Video Splitter / Re: SolveigMM Video Splitter Beta 2.4 calling elecard
« on: March 22, 2011, 04:41:12 PM »
This issue is caused by Video splitter startup updates. There is nothing to worry about.

However, we plan to add some changes regarding connections to 2.4 beta in near future.




1178
HyperCam / Re: Video Compression Error
« on: March 09, 2011, 04:49:18 PM »
Hello SnoozingSanghelli,

Thank you for your feedback and sorry for delayed answer.
Our engineer works on this problem.
I'll return to this thread soon.

Thank you for patience.

1179
SolveigMM AVI Trimmer / Re: SolveigMM AVI Trimmer freezes as it loads Source File
« on: March 01, 2011, 06:11:06 PM »
Hello John,

Please try for this task Video Splitter 2.2:
http://www.solveigmm.com/files/SolveigMM_Video_Splitter_2_2.zip

Or Video Splitter 2.3 beta:
http://solveigmm.com/files/SolveigMM_Video_Splitter_2_3_beta.zip

Could you please inform me about your result?

1180
Video Splitter / Re: Splitting VOBs
« on: February 24, 2011, 04:19:40 PM »
Hello Tannenba,

Thank you for contacting us.

Unfortunately Video Splitter can't put .VOB files to .DVD after trimming.

But I think this information will be useful for you.

1181
Video Splitter / Re: I neade help multi splitting a mpeg file...
« on: February 23, 2011, 01:23:54 PM »
Thank you, Hellen, too  ;)

1182
HyperCam / Re: Error Message when Trying to Record - PLS HELP!
« on: February 22, 2011, 02:41:26 PM »
Hi Ariel,

Thank you for this information, but could you please add what settings do you have in "Video compressor" and "Output format" comboboxes of VIDEO tab?

Thank you for patience.

1183
HyperCam / Re: Can't use Lagarith codec
« on: February 21, 2011, 09:23:28 PM »
Hello Sven,

Thank you for contacting us.

It hope it will be fixed shortly.
Please keep an eye on this thread, I will inform you as soon as we'll find out possible problem reason.

Thank you for patience.


1184
SolveigMM AVI Trimmer / Re: SolveigMM AVI Trimmer freezes as it loads Source File
« on: February 21, 2011, 05:31:17 PM »
Hello John,

Thank  you  for contacting us.

Is this freezing occur with all .avi files or with certain file? If with certain, could you please specify what audio/video streams has it? You can  use Media Info or our Video Splitter to find out this.

John, have you K-lite Codec pack installation on you PC?

1185
HyperCam / Re: Error Message when Trying to Record - PLS HELP!
« on: February 21, 2011, 05:11:41 PM »
Hello Ariel,

Thank you for your message.

Please describe your action in more details.
Could you please specify what Video/Audio options do you have?



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