Messages

181

Video Splitter / Re: SolveigMM Video Splitter doesn't recognize webm format

« on: April 16, 2021, 02:45:46 PM »

Hello Janeo,

Thank you for files.
We have reproduced this issue at our end.
As soon as there will be any news and the updated version will be ready, we will post it here.

182

Video Splitter / Re: SolveigMM Video Splitter doesn't recognize webm format

« on: April 15, 2021, 01:51:34 PM »

Hello Janeo,

Thank you for your reply.
Please give the access to these files, I've sent you the request.

183

Video Splitter / Re: SolveigMM Video Splitter doesn't recognize webm format

« on: April 13, 2021, 01:00:46 PM »

Hello Janeo,

Please try to use the version of Video Splitter available for the download from the link below.

Home Edition, 64 bit version:
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_x64_7_6_2103_26_Beta.exe

Home Edition, 32 bit version:
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_7_6_2103_26_Beta.exe

Business Edition, 64 bit version:
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Business_Edition_x64_7_6_2103_26_Beta.exe

Business Edition, 32 bit version:
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Business_Edition_7_6_2103_26_Beta.exe

If there will be the same problem with this version, then could you please send us the original input file that you open in Video Splitter? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

Please also send us DXDIAG information to find out what decoder is used in your system. Here is the guideline to gather this information.
https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/

184

Video Splitter / Re: unusable

« on: March 31, 2021, 06:55:04 PM »

Hello Hobedtor,

The only solution at the present time is to reinstall Video Splitter.
Will it help you?

185

Обсуждение продуктов на Русском языке / Re: Проблема с резкой FLAC в MKV

« on: March 12, 2021, 06:14:38 PM »

Здравствуйте alphawerewolf,

Спасибо за Ваше сообщение и извините за поздний ответ.

Не могли бы Вы загрузить исходный mkv файл с FLAC звуком на какой-нибудь сервис передачи файлов, например, Google drive (drive.google.com) или Wetransfer.com?
Также пришлите, пожалуйста, файл проекта. Чтобы его получить нужно выбрать фрагменты для сохранения и перейти в меню Файл -> Сохранить проект как.
Кроме того, укажите, пожалуйста, какой проигрыватель Вы используете для просмотра результата редактирования.

Спасибо.

186

Video Splitter / Re: Input / Output folders?

« on: March 11, 2021, 01:44:52 PM »

Hello donb2016,

Thank you for your post.
We will reproduced this issue at our end.
We will try to add this improvement to the next version of Video Splitter.
I will write here when the update will be ready.

187

Обсуждение продуктов на Русском языке / Re: Проблема в Windows 10 с TS Mpeg-2 файлами.

« on: March 09, 2021, 05:16:21 PM »

Здравствуйте, SHOOTnikMP,

Спасибо за ваше сообщение.
В данный момент мы поддерживаем (исправляем) только версию 7 программы.
Мы работаем по поводу исправления проблемы с редактированием ts файлов в Video Splitter.
Как только будет готова версия с исправлением, мы вам сообщим в этой теме.

188

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: March 03, 2021, 04:56:10 PM »

Hello Marty,

Thank you.
Looking forward to receive the  email with the link to download the file to support(at)solveigmm(dot)com.

189

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: March 02, 2021, 05:25:55 PM »

Hello Marty,
Thank you for your reply.
Could you please upload sample file with srt subtitle file to any file host service, e.g. Google drive (drive.google.com)?

190

Video Splitter / Re: output file numbering

« on: March 01, 2021, 07:24:06 PM »

Hello gilberti,

Thank you for your post.

Unfortunately the numbering can be started only from 01 or 1 or 001 and so on. 

191

Video Splitter / Re: have to close and open the program to change file type

« on: March 01, 2021, 07:21:15 PM »

Hello,

Thank you for your post.
Do you have the same issue with the latest version 7.6.2102.25 available for the download here?

https://www.solveigmm.com/en/products/video-splitter/

As I have not regrettably reproduced this issue at our end, could you please specify what command you use to delete the file from the timeline?
It also would be helpful for us if you could upload the files you have tried to open to e.g. Google drive (drive.google.com).
Thank you.

192

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: March 01, 2021, 07:04:23 PM »

Hello Marty,

The issue with hanging of Video Splitter on 0% on MKV files editing was fixed in the version 7.6.2102.25 available for download at its home page:

https://www.solveigmm.com/en/products/video-splitter/

193

HyperCam / Re: Hypercam - recording live to youtube not functioning

« on: February 19, 2021, 06:25:20 PM »

Hello,

Thank you for your post.

We aware of this issue. As soon as it will be fixed we will post the updated version here.

194

SolveigMM AVI Trimmer / Re: Runtime error and crash after adding .mkv to the project in AVI Trimmer +

« on: February 12, 2021, 04:26:42 PM »

Hello Gecko,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

195

Video Splitter / Re: Infinite loading when saving the video

« on: February 12, 2021, 04:24:49 PM »

Hello Legolas,

Thank you for your post.

Please try to reinstall Video Splitter as it is described below.
At first you need completely uninstall it from your PC. Use Start ->  Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or uninstall it via the Windows Control Panel.

Please check that there are no files after uninstallation in the folders

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If you have 64 bit version the folders will be:

"C:\Program Files(x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again. If it will be problems with registration, please contact us via support(at)solveigmm(dot).com.

If this will not help, then could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
Thank you.