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Messages - Olga Krovyakova

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211
SolveigMM AVI Trimmer / Re: Runtime error and crash after adding .mkv to the project in AVI Trimmer +
« on: February 12, 2021, 04:26:42 PM »
Hello Gecko,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

212
Video Splitter / Re: Infinite loading when saving the video
« on: February 12, 2021, 04:24:49 PM »
Hello Legolas,

Thank you for your post.

Please try to reinstall Video Splitter as it is described below.
At first you need completely uninstall it from your PC. Use Start ->  Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or uninstall it via the Windows Control Panel.

Please check that there are no files after uninstallation in the folders

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If you have 64 bit version the folders will be:

"C:\Program Files(x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again. If it will be problems with registration, please contact us via support(at)solveigmm(dot).com.

If this will not help, then could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
Thank you.

213
Обсуждение продуктов на Русском языке / Re: Результат сохранения фрагмента испорчен.
« on: February 10, 2021, 02:54:25 PM »
Здравствуйте, Илья!

К сожалению, время, когда выйдет обновление для Windows XP пока не известно.

214
Video Splitter / Re: Rename Audio Track?
« on: February 10, 2021, 02:51:30 PM »
Hello hurricane51,

Thank you for your post.

Regrettably there is no option in Video Splitter to rename audio tracks. We will possibly add such feature to its future releases.

215
Обсуждение продуктов на Русском языке / Re: Результат сохранения фрагмента испорчен.
« on: February 04, 2021, 03:50:54 PM »
Здравствуйте, Илья!

Спасибо за Ваш ответ.
Проблему для Windows XP постараемся поправить.
Что касается временной шкалы на таймлайне, то в качестве решения, вы можете увеличить масштаб экрана в настройках Windows (в Windows 10 правая кнопка мыши / Параметры экрана / Дисплей / Разрешение экрана - веберите значение больше 100%). При этом масштаб интрефейса Video Splitter также увеличится. Данная функция доступна с версии 7.6.2011.05.

216
Обсуждение продуктов на Русском языке / Re: Результат сохранения фрагмента испорчен.
« on: February 01, 2021, 02:47:55 PM »
Здравствуйте, Stealth,

Спасибо за Ваше сообщение.
К сожалению, описанные вами проблемы не воспроизвелись с данным файлом на нашей стороне на последней версии 7.6.
Попробуйте, пожалуйста, переустановить программу. После удаления проверьте, что все файлы удалены в папках

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Business Edition"
и
"C:\Program Files\Common Files\Solveig Multimedia"

По поводу проблемы, что видео не начинается с выбранного вами места, проверьте, пожалуйста, включена ли настройка в меню Управление / Точность до кадра (Умный режим). Если она отключена, то редактирование будет происходить не с точностью до кадра, а с точностью до ключевого кадра и в этом случае в полученном результате могут присутстовать лишние кадры в начале фрагмента. Поэтому включите, пожалуйста, данную настройку.

217
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: January 28, 2021, 04:18:49 PM »
Hello PRH,

Thank you for files you have sent us.

The problem was reproduced at our end, as soon as the updated version of Video Splitter will be ready, we will post link to it here.

218
General Discussion / Re: Black Friday with SolveigMM - 50% off to all products
« on: January 28, 2021, 03:54:56 PM »
Hello JackyAnderson21,

Yes, this promotion still exists. But it was ended on December 04, 2020.

219
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: January 28, 2021, 01:54:16 PM »
Hello PRH,

Please post the link to file here or email it support(at)solveigmm(dot)com.
Thank you.

220
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: January 27, 2021, 02:22:23 PM »
Hello PRH,

Thank you for your post.

Do you get this error with the MKV file?
If not, could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

If you get it with MKV file, then this issue is regrettably not yet fixed.

221
Video Splitter / Re: Feature request : Advance minute per minute
« on: January 22, 2021, 06:14:36 PM »
Hello frederic1,

Thank you for your post.
We will discuss the possibility to make this feature "Show Jump Forward button" visible by default.

222
Video Splitter / Re: Installation Problems
« on: January 13, 2021, 08:41:17 PM »
Hello hurricane51,

Thank you for your posts.
We regrettably have not reproduced specified by you issues with 7.6.2011.05 version, we have tried on different computers with Windows 10.
According to messages about missed codecs, I would recommend for future to install K-lite codec pack.
https://codecguide.com/download_k-lite_codec_pack_mega.htm

223
Video Splitter / Re: ubable trim video 50fps avi
« on: January 12, 2021, 06:03:44 PM »
Hello drmusti,

Thank you for uploading the file.
We have reproduced the issue with async on on output file after editing of this file.
As soon as the updated version of Video Splitter will be ready, we will post the link to it here.

224
Video Splitter / Re: Unable to render video (VP90)
« on: January 12, 2021, 05:52:10 PM »
Hello R.Asmend,

Please try to use this new updated version of Video Splitter that has fix for all files that contain VP9 codec:

32 bit version:

https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_7_6_2101_12_Beta.exe

64 bit version:

https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_x64_7_6_2101_12_Beta.exe

Also I would suggest you to install K-lite codec pack from the link below:
https://codecguide.com/download_k-lite_codec_pack_mega.htm

225
Video Splitter / Re: Split Subtitles are attached immediately after the last line
« on: December 31, 2020, 03:07:55 PM »
Hello all,

We have fixed in the version 7.6 some crashes and it has other fixes related to subtitles.
The request from this topic is regrettably not yet fixed, but we hope to have the update in the near future.
Thank you for your patience!

Have a happy New Year 2021!

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