Messages

211

Обсуждение продуктов на Русском языке / Re: Ошибка 0x80004005. Лаги и проблемы со звуком

« on: December 24, 2020, 03:47:03 PM »

Здравствуйте!

Спасибо за Ваше сообщение.
Мы с Вами общались по почте.
Как я писала, проблемы воспроизвели, как будет готова версия с исправлениями, мы с Вами свяжемся.

212

General Discussion / Re: Subtitle and multiple audio track support?!

« on: December 08, 2020, 04:49:37 PM »

Hello Dwight,

Please excuse for inconveniences.
Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Thank you in advance.

213

HyperCam / Re: Hypercam Media editor preview doesn't play captured video

« on: December 02, 2020, 04:05:21 PM »

Hello mwb1100,

There was the logo of HyperCam 5 on your recorded video file therefore I said this this was the 5th version.
Unfortunately can not reproduce this bug at our end.
There is no way to configure Video Splitter instead of HyperCam Media Editor, but you can use Video Splitter if it works ok with this file.

>>Is there anything Hypercam media Editor can do that Video Splitter can't?
HyperCam Media Editor from HyperCam 6 has voice over feature.
https://www.solveigmm.com/en/support/doc/media-editor/basic-usage.html#voiceover
All other features are the same as in Video Splitter Home.

214

HyperCam / Re: Hypercam Media editor preview doesn't play captured video

« on: December 01, 2020, 07:24:12 PM »

Hello mwb1100,

Thank you for the file you have sent to us.
I've checked it in HyperCam Media Editor and the preview works ok.
I've noticed that you use HyperCam 5 to record the file.
Please try to use HyperCam 6 and its HyperCam Media Editor available here for download:

https://www.solveigmm.com/en/products/hypercam/

215

HyperCam / Re: Hypercam Media editor preview doesn't play captured video

« on: November 30, 2020, 06:18:34 PM »

Hello mwb1100,

Thank you for your post.
Could you please upload for us this recorded video to any file host service, e.g. Google drive or Dropbox.com?
We would like to check this and reproduce at our end.

216

HyperCam / Re: Preview (picture-in-picture mode) does not work

« on: November 23, 2020, 06:27:16 PM »

Hello David,

To get more details on the error, please enable log files recording in the "Options"-"Extras"-"Write logs".
After that please restart your HyperCam and reproduce the error.
Open the log-files folder by clicking the "..." button on the same window and send us its contents to support(at)solveigmm(dot)com.

Thank you.

217

HyperCam / Re: Upgraded from 5.5 to 6.1 - no longer able to record

« on: November 23, 2020, 05:47:40 PM »

Hello Trshelt1,

Thank you for your post and please excuse for the delay in reply.

Please try to uinstall both 5.5 and 6.1 versions from your computer.

After uninstallation please check if you have not got files in the folders below. If there will be any files in these folders, delete them manually.

"C:\Program files\HyperCam 6",  "C:\Program files\HyperCam 5"
and
"C:\Program Files\Common Files\Solveig Multimedia"

or if you have 64 bit operating system the standard folders will be:

"C:\Program Files (x86)\HyperCam 6 and "C:\Program files (x86)\HyperCam 5"
and
"C:\Program Files (x86)\Common Files\Solveig Multimedia"

Then please install version 6.1 and try to make the recording.
If this will not help, then please record and send us log files.

Please enable log files recording in the "Options"-"Extras"-"Write logs".
After that please restart your HyperCam and reproduce the error.
Open the log-files folder by clicking the "..." button on the same window and send us its contents to support(at)solveigmm(dot)com.

218

Video Splitter / Re: How to use non key frame markers in MP4 files

« on: November 16, 2020, 04:01:38 PM »

Hello nerdoug,

Frame accuracy (Smart Mode) feature is enabled by default in Control menu of Video Splitter. Please enable it if it is disabled.

219

Video Splitter / Re: Begin and end marker in timeline like v6.0

« on: November 16, 2020, 03:52:47 PM »

Hello nk and jivko.mitev,

Thank you for your posts.
We will discuss with our team about possibility to add such feature of start/end markers to Video Splitter's next releases.

220

Video Splitter / Re: Split Subtitles are attached immediately after the last line

« on: November 13, 2020, 05:40:55 PM »

Hello,

Please excuse for possible inconveniences.
When the update with the fixed bug will be ready, we will post it here.

221

Обсуждение продуктов на Русском языке / Re: Деактивация лицензии

« on: November 11, 2020, 05:25:20 PM »

Здравствуйте, Toganash!

Спасибо за Ваше сообщение.

Скажите, пожалуйста, Вы получили от нас ответ?

Если нет, напишите, пожалуйста, снова на support(at)solveigmm(dot)com. Возможно письмо не было доставлено.
Обычно ответ от службы поддержки занимает 1-2 рабочих дня.

222

Обсуждение продуктов на Русском языке / Re: При редактирование 4K видео. ОШИБКА! ПОМОГИТЕ!

« on: November 11, 2020, 05:20:15 PM »

Здравствуйте, bauaaa!

Попробуйте, пожалуйста, использовать 64 битную версию Video Splitter для редактирования 4K видео.

https://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_x64.exe

Возникнет ли с ней данная ошибка?

223

Video Splitter / Re: Elecard display logo and end of trial on videosplitter 7 x64 cant be removed

« on: November 11, 2020, 04:48:24 PM »

Hello Marty,

Thank you for your post.

As I've already wrote via support email, regrettably we have not reproduced this issue with Elecard logo at our end. We have checked this on several PCs.

Please send us log files for we could find out the problem reason with Elecard logo.

Here is how to get them:
https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you.

224

Обсуждение продуктов на Русском языке / Re: При редактирование 4K видео. ОШИБКА! ПОМОГИТЕ!

« on: October 30, 2020, 06:09:32 PM »

Здравствуйте, bauaaa!

Спасибо за Ваше сообщение и извините за долгий ответ.
Проблема нам известна.
Как только выйдет обновление программы с исправлением, мы разместим ссылку на неё в этой теме.

225

HyperCam / Re: No Recording version 6.1.2006.5

« on: October 30, 2020, 06:01:52 PM »

Hello JMac_88,

Thank you for your post.

Please try to at first to uninstall HyperCam 6 from your computer.

You could uninstall it via Start menu or via Start -> All programs -> HyperCam 6 -> Uninstall or via or Windows Control Panel.

After uninstallation please make sure that all files in the folders below were removed from your computer

"C:\Program Files\HyperCam 6"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.
Reboot your computer if it will be asked by the installer after uninstallation.

Then you could install the product again.

Will it help you?