Messages

211

Video Splitter / Re: Split Subtitles are attached immediately after the last line

« on: November 13, 2020, 05:40:55 PM »

Hello,

Please excuse for possible inconveniences.
When the update with the fixed bug will be ready, we will post it here.

212

Обсуждение продуктов на Русском языке / Re: Деактивация лицензии

« on: November 11, 2020, 05:25:20 PM »

Здравствуйте, Toganash!

Спасибо за Ваше сообщение.

Скажите, пожалуйста, Вы получили от нас ответ?

Если нет, напишите, пожалуйста, снова на support(at)solveigmm(dot)com. Возможно письмо не было доставлено.
Обычно ответ от службы поддержки занимает 1-2 рабочих дня.

213

Обсуждение продуктов на Русском языке / Re: При редактирование 4K видео. ОШИБКА! ПОМОГИТЕ!

« on: November 11, 2020, 05:20:15 PM »

Здравствуйте, bauaaa!

Попробуйте, пожалуйста, использовать 64 битную версию Video Splitter для редактирования 4K видео.

https://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_x64.exe

Возникнет ли с ней данная ошибка?

214

Video Splitter / Re: Elecard display logo and end of trial on videosplitter 7 x64 cant be removed

« on: November 11, 2020, 04:48:24 PM »

Hello Marty,

Thank you for your post.

As I've already wrote via support email, regrettably we have not reproduced this issue with Elecard logo at our end. We have checked this on several PCs.

Please send us log files for we could find out the problem reason with Elecard logo.

Here is how to get them:
https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you.

215

Обсуждение продуктов на Русском языке / Re: При редактирование 4K видео. ОШИБКА! ПОМОГИТЕ!

« on: October 30, 2020, 06:09:32 PM »

Здравствуйте, bauaaa!

Спасибо за Ваше сообщение и извините за долгий ответ.
Проблема нам известна.
Как только выйдет обновление программы с исправлением, мы разместим ссылку на неё в этой теме.

216

HyperCam / Re: No Recording version 6.1.2006.5

« on: October 30, 2020, 06:01:52 PM »

Hello JMac_88,

Thank you for your post.

Please try to at first to uninstall HyperCam 6 from your computer.

You could uninstall it via Start menu or via Start -> All programs -> HyperCam 6 -> Uninstall or via or Windows Control Panel.

After uninstallation please make sure that all files in the folders below were removed from your computer

"C:\Program Files\HyperCam 6"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.
Reboot your computer if it will be asked by the installer after uninstallation.

Then you could install the product again.

Will it help you?

217

Video Splitter / Re: How to disable preview while moving mouse in timeline?

« on: October 28, 2020, 01:29:06 PM »

Hello nk,

Thank you for your post.

Regrettably there is no such setting in Video Splitter 7 at the present time.
We will possibly add it to its future releases.

218

Video Splitter / Re: No sound mkv file

« on: October 22, 2020, 10:20:20 AM »

Hello isurfsafe,

Please try to use the beta version of Video Splitter with OPUS codec support for MKV files:

32 bit
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_7_4_2008_05_Beta.exe

64 bit
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_x64_7_4_2008_05_Beta.exe

219

Обсуждение продуктов на Русском языке / Re: HyperCam 5. Где скачать?

« on: October 20, 2020, 03:24:53 PM »

Здравствуйте!

Скачать HyperCam 5 Home Edition можно по ссылке:

https://www.solveigmm.com/files/SolveigMM_HyperCam_Home_Edition_5_5_2004_10.exe

220

Video Splitter / Re: Where can I get correct, current documentation?

« on: October 15, 2020, 06:37:27 PM »

Hello Ghred1147,

Thank you for your post.

Please see this guideline:

https://www.solveigmm.com/en/howto/video-splitter-7-3-new-timeline/

And latest documentation for Video Splitter 7 is available here:
https://www.solveigmm.com/en/support/doc/video-splitter/notices.html

Please feel free to ask any questions you may have. What task you would like to do with Video Splitter?

221

Обсуждение продуктов на Русском языке / Re: Странноватая просьба...

« on: October 15, 2020, 06:30:53 PM »

Здравствуйте!

Спасибо за Ваше сообщение.

Попробуйте, пожалуйста, использовать  бета версию программы, с ней я не заметила описанной вами проблемы со звуком.

32 бит
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_7_4_2008_05_Beta.exe
64 бит
https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_x64_7_4_2008_05_Beta.exe

222

General Discussion / Re: Subtitle and multiple audio track support?!

« on: October 09, 2020, 04:39:07 PM »

Hello DavidSpade,

Thank you for your post.

All these features are supported by Video Splitter at the present time. You can download the demo version by the link below and check it.

https://www.solveigmm.com/en/products/video-splitter/

"How to edit media file with several audio tracks" guideline:
https://www.solveigmm.com/en/howto/how-to-edit-media-file-with-several-audio-tracks/

Video Splitter supports embedded subtitles of formats: UTF8, ASS, SSA, GAB2 in  AVI, MKV, WEBM files and supports external subtitles of formats: ASS, SRT in AVI, MKV, WEBM, MP4.

If there will be any questions, please feel free to ask.

223

Video Splitter / Re: Elecard display logo and end of trial on videosplitter 7 x64 cant be removed

« on: October 09, 2020, 04:17:43 PM »

Hello Marty!

this is only doing it on specific video not all my videos

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

the x64 bits versions crash very often during the cut rendering

Please also upload for us the input file with which the crash happens and the project file. Specify please also on what step the crash happens.

Thank you.

224

Video Splitter / Re: Maximum video length SolveigMM Video Splitter can handle?

« on: September 17, 2020, 04:47:07 PM »

Hello StuckPixel,

Thank you for your post.

There is no special limitations with video length or size to handle properly by Video Splitter.

Could you please write us to support(at)solveigmm(dot)com for we could help you with this issue?

225

Video Splitter / Re: How to split lossless h264?

« on: September 14, 2020, 07:01:21 PM »

Hello StuckPixel,

Thank you for file that you have sent us.

I see the distortions while playback of this file not only in Video Splitter, but also in VLC and Media Player Classic.

Our developers will check this file too, as soon as there will be any news, we will post here.