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Messages - Olga Krovyakova

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481
Video Splitter / Re: [Feature Request] disable save prompt on close
« on: June 08, 2016, 03:55:36 PM »
Hello minegroasprilla,

Thank you for your post.

The latest version of Video Splitter 5 Business Edition can be always downloaded from the following link:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_5_2_Beta.exe

If there will be any questions, please feel free to ask.

482
Video Splitter / Re: [Feature Request] disable save prompt on close
« on: May 31, 2016, 03:48:12 PM »
Hello lirikCLAP,

Thank you for your suggestion.

>> I would like the option to disable the automatic save prompt that pops up whenever closing the application with unsaved changes.

We will think over your suggestion with out team. If we add this option to Video Splitter, we will post in this thread.

>>You could also look into automatically saving for the user every time or every couple of minutes even if the project has not yet had its 1st save created, like some word editing and graphics software.

Now Video Splitter already creates the automatic back up project in case of some crash error or hanging to save all project settings for the user convenience.

483
Video Splitter / Re: Unable to render video (MP4V)
« on: May 31, 2016, 03:18:38 PM »
Hello forghan,

Thank you for your post.

This issue appears in Video Splitter is there are no such codec installed on your computer.

Please try to install Quick Time Player available from the link below:

https://support.apple.com/kb/DL837?locale=ru_RU

Or K-lite Codec Pack:

http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

484
Добрый день, Александр!

Рада снова получить письмо от вас.
Обе проблемы воспроизвели, с проигрыванием полученного файла в Video Splitter и с зависанием полученного видео в AVS Media Player, постараемся найти решение и исправить их в ближайшее время.

Как только появится обновленная версия, я напишу в этой теме.

485
HyperCam / Re: Windows 10 - Cant Install
« on: May 23, 2016, 08:07:50 PM »
Dear htrht6566,

Could you please check if you have now Windows Media Player in your system?

486
Здравствуйте, Андрей,

Спасибо за Вашу покупку.

Проверьте, пожалуйста, была ли установлена программа как портативная версия, после установки в  окне, открывающемся по нажатию кнопки "О программе" должна быть надпись "Portable" в названии программы.



Во время установки программы в одном из окон должна стоять галка в поле «Создать портативную инсталляцию на съемном или сетевом диске».

Пожалуйста, посмотрите данную инструкцию при установке и регистрации программы:

http://www.solveigmm.com/ru/howto/kak-zaregistrirovat-hypercam-3-portable/

Если возникнут дополнительные вопросы по регистрации, пожалуйста, напишите нам на почту support(at)solveigmm(dot)com.

487
HyperCam / Re: Windows 10 - Cant Install
« on: May 13, 2016, 05:58:49 PM »
Hello htrht6566,

Thank you for your post.

If you have not Windows Media Player installed on your computer such error message can appear (this happens in Windows 10 N and Windows 10 KN editions).

If there is no Windows Media Player 12 installed on your computer, please try to install Media Feature Pack it is available from the following link:

https://support.microsoft.com/en-us/kb/3099229

488
Video Splitter / Re: Mac Os
« on: May 12, 2016, 08:39:56 PM »
Hello trojon,

Thank you for your post.

As the solution, you can try to use special software to run SolveigMM Video Splitter and other Windows applications on Mac OS, e.g. Parallels or Wine.


489
Здравствуйте, Temperest,

Спасибо Вам за присланные файлы.
Проблему удалось воспроизвести на нашей стороне, поправим ее в ближайшее время.
Как только будет готово обновленная версия, напишу в этой теме.

490
Video Splitter / Re: Having issues with the preview window
« on: April 25, 2016, 09:27:09 PM »
Hello dblake2408,

No, it doesn' effect the quality of output file, Video Splitter always preserves the initual quality of video files.

491
Здравствуйте, Temperest,

Спасибо за Ваше обращение.

Попробуйте, пожалуйста, переустановить программу на версию доступную для загрузки по ссылке ниже:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_5_2_Beta.exe

Если проблема останется с этой версией, то не могли бы вы загрузить ваш исходный файл на какой-нибудь сервис передачи файлов, например, Google drive или Dropbox.com? Также пришлите, пожалуйста, файл проекта. Чтобы его получить выберите фрагменты для сохранения и перейдите в меню Файл / Сохранить проект как.

Заранее спасибо.

492
Video Splitter / Re: Having issues with the preview window
« on: April 21, 2016, 05:39:40 PM »
Hello dblake2408,

Thank you for your post.

At first please try to use the version available for the download from the following link:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_2_Beta.exe

Please try to set another video renderer for the Playback preview in Tools / Preferences/ Playback settings / change video renderer to any alternative, e.g. EVR.
If this will not help could you please send us the screenshot of this issue and if possible please upload the original input file to any file host service, e.g. Google drive or Dropbox.com.

Thank you.

493
Video Splitter / Re: Runtime Error?
« on: April 19, 2016, 06:01:04 PM »
Hello donb2016,

Thank you for your post.

Please try to use the version available for the download from the following link:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_2_Beta.exe

If the issue remains with this version, could you please upload for us original input file to any file host service, e.g. Google drive or Dropbox.com? Also please send us the project file. To get it select fragments for saving then follow to File -> Save project as.

Thank you.

494
Video Splitter / Re: Need Help with Joining After Editing
« on: April 07, 2016, 10:17:23 PM »
Hello WinstonSmith6079,

You can try to use some additional software to change resolution of some video file.
Here you can find some useful tips on how to do that:

http://www.online-tech-tips.com/computer-tips/how-to-resize-a-video/

After that you can try to join files. Please note that all parameters including video, audio content, width, height, bitrate should be same for Join Manager can merge these files.

495
Video Splitter / Re: click sound at the junction of the two files
« on: April 04, 2016, 07:10:28 PM »
Hello Shelline,

Thank you for your post.

Do you use tha latest 5.2.1603.25 version available for download from the home page or from the direct link below?

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition.exe

If not, please try to install it and check if the issue remains on this version.

If this will not help, could you please upload for us files you have tried to join to any file host service, e.g. Google drive or Dropbox.com, for we could reproduce this problem at our end?

Thank you in advance.

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