Messages

481

Обсуждение продуктов на Русском языке / Re: Проблемы с Video Splitter 5.2 - прерывается процесс редактир

« on: April 25, 2016, 09:24:41 PM »

Здравствуйте, Temperest,

Спасибо за Ваше обращение.

Попробуйте, пожалуйста, переустановить программу на версию доступную для загрузки по ссылке ниже:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_5_2_Beta.exe

Если проблема останется с этой версией, то не могли бы вы загрузить ваш исходный файл на какой-нибудь сервис передачи файлов, например, Google drive или Dropbox.com? Также пришлите, пожалуйста, файл проекта. Чтобы его получить выберите фрагменты для сохранения и перейдите в меню Файл / Сохранить проект как.

Заранее спасибо.

482

Video Splitter / Re: Having issues with the preview window

« on: April 21, 2016, 05:39:40 PM »

Hello dblake2408,

Thank you for your post.

At first please try to use the version available for the download from the following link:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_2_Beta.exe

Please try to set another video renderer for the Playback preview in Tools / Preferences/ Playback settings / change video renderer to any alternative, e.g. EVR.
If this will not help could you please send us the screenshot of this issue and if possible please upload the original input file to any file host service, e.g. Google drive or Dropbox.com.

Thank you.

483

Video Splitter / Re: Runtime Error?

« on: April 19, 2016, 06:01:04 PM »

Hello donb2016,

Thank you for your post.

Please try to use the version available for the download from the following link:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_2_Beta.exe

If the issue remains with this version, could you please upload for us original input file to any file host service, e.g. Google drive or Dropbox.com? Also please send us the project file. To get it select fragments for saving then follow to File -> Save project as.

Thank you.

484

Video Splitter / Re: Need Help with Joining After Editing

« on: April 07, 2016, 10:17:23 PM »

Hello WinstonSmith6079,

You can try to use some additional software to change resolution of some video file.
Here you can find some useful tips on how to do that:

http://www.online-tech-tips.com/computer-tips/how-to-resize-a-video/

After that you can try to join files. Please note that all parameters including video, audio content, width, height, bitrate should be same for Join Manager can merge these files.

485

Video Splitter / Re: click sound at the junction of the two files

« on: April 04, 2016, 07:10:28 PM »

Hello Shelline,

Thank you for your post.

Do you use tha latest 5.2.1603.25 version available for download from the home page or from the direct link below?

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition.exe

If not, please try to install it and check if the issue remains on this version.

If this will not help, could you please upload for us files you have tried to join to any file host service, e.g. Google drive or Dropbox.com, for we could reproduce this problem at our end?

Thank you in advance.

486

Video Splitter / Re: Need Help with Joining After Editing

« on: April 01, 2016, 07:00:44 PM »

Hello WinstonSmith6079,

Unfortunately using our software it is not currently possible to join such files with different parameters of video/audio data.
We also have not got such feature yet to partially remove the video from the selected fragment from the file leaving its audio content. At the present time it can only completely remove video from the file with saving its audio content.
If such features appear in the Video Splitter in future, I'll post at this thread.

487

Video Splitter / Re: Sound problem H264 MOV videos and MP4 video rotate flag ignored

« on: March 30, 2016, 08:27:06 PM »

Hello Yoshi,

Ok. Thank you for letting us know about your result.
As soon as the feature with supporting of the rotate flag in files will be added to Video Splitter, I'll report in this thread.

488

Обсуждение продуктов на Русском языке / Re: Самоизменяющийся размер окна программы

« on: March 29, 2016, 06:06:49 PM »

Здравствуйте Ramzes,

Баг с изменением размера окна поправлен.

Хочу отметить что внешний размер будет меняться, это обусловлено дизайном.
Баг состоял в том, что второй открываемый файл и последующие файлы открывались без изменения размера окна в большую сторону. А при закрытии по прежнему уменьшали высоту окна на ширину таймлайна. Это было исправлено в версии по ссылке ниже.

http://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_5_2_1603_28_Beta.exe

489

Video Splitter / Re: Sound problem H264 MOV videos and MP4 video rotate flag ignored

« on: March 29, 2016, 05:38:28 PM »

Dear Yoshi,

Thank you  a lot for the file you have sent.
The second issue was also reproduced at our end and as soon as the updated version will be ready, we will write here.

The issue with sound in the output MOV and MP4 files was fixed in the version available for the download from the following link:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_2_Beta.exe

Please try to use it.

490

Video Splitter / Re: Need Help with Joining After Editing

« on: March 28, 2016, 09:26:14 PM »

Hello WinstonSmith6079,

Thank you for your post.
Unfortunately Video Splitter's Join Manager at the present time can not join files of different formats or it they have different parapeters of audio, video, bitrate, width, height.
If we will add such feature to Video Splitter's next releases, we will post here.

491

Video Splitter / Re: Sound problem H264 MOV videos and MP4 video rotate flag ignored

« on: March 28, 2016, 09:00:02 PM »

Hello Yoshi,

Thank you for your post.
I've reproduced the same issue with some our MOV files. We will try to fix it in the near future.
As soon as the udated version will be ready, we will post it here.

According the second issue with MP4 rotate flag, could you please uplaod for us the sample input file with such flag to any file host service, e.g. Google drive or Dropbox.com to reproduce the issue at our end?

492

Обсуждение продуктов на Русском языке / Re: Самоизменяющийся размер окна программы

« on: March 28, 2016, 08:01:09 PM »

Здравствуйте Ramzes,

Спасибо за сообщение.
Про данный баг мы не забыли.
Как только мы его исправим, разместим обновление программы в этой теме.

493

Обсуждение продуктов на Русском языке / Re: Проблемы в Video Splitter 5.2

« on: March 14, 2016, 07:18:49 PM »

Здравствуйте, да, спасибо AVI Trimmer+  тоже обновим.

494

HyperCam / Re: Why big AVI cant be opened in adobe premiere pro?

« on: March 11, 2016, 03:39:46 PM »

Hello mike2003,

Please send us the whole file with codecs that will be produced after entering "dxdiag" to Run..., then clicking "Save All Information" button.
You can upload the file to any file host service or send it to support(at)solveigmm(dot)com.

495

HyperCam / Re: Why big AVI cant be opened in adobe premiere pro?

« on: March 10, 2016, 08:18:23 PM »

Hello mike2003,

To help you we need the following information, please send it to us:

- versions of Adobe products that you use.
- version of your operating system, also specify 32 bit or 64 bit system you have.
- send us the list of installed codecs in your  system. To get it enter "dxdiag" to Run..., then "Save All Information".

HyperCam uses Windows API tools for screen capture and call of this function with the same arguments, but at different times, takes a different amount of time. At the same time it is not known in advance how much time this will take. Therefore, it turns out that one frame is recorded with one duration and another frame with another other duration. Therefore the file is created with variable frame rate.