Messages

586

General Discussion / Re: About video cutter

« on: June 03, 2015, 10:00:41 PM »

Hello Vipin,

Thank you for your post and your interest in SolveigMM Video Editing SDK.
I've already replied to your email from our support address.
Please check you mail. 

If there will be any questions, please feel free to ask.

587

Video Splitter / Re: Strange error message - need help

« on: May 26, 2015, 12:34:33 AM »

Hello Jochen,

Thank you for your confirmation.

If there will be any questions, please feel free to post here or contact us via e-mail.

We always appreciate any feedback.

588

Diskussion der Produkte auf Deutsch / Re: Lizenz Gelöscht

« on: May 25, 2015, 09:45:53 PM »

Hallo Boss01,

Danke für Ihre Nachricht.

Mailen Sie uns bitte den technischen Support (support(at)solveigmm(dot)com), unter Angabe Ihrer E-Mail-Adresse, Name, Firmenname, wenn es beim Kauf angegeben wurde, und Ich werde Ihnen helfen.

Mit freundlichen Grüßen,
Olga

589

Video Splitter / Re: SolveigMM Video Splitter Home Edition v5 keeps changing audio when saving

« on: May 20, 2015, 10:50:36 PM »

Dear Wizard31,

Thank you for your post and letting us know about this. 

I've noticed some problems at our end.

As soon as this will be fixed, I'll post here.

590

Video Splitter / Re: output video problem

« on: May 15, 2015, 02:25:00 AM »

Hello minegroasprilla,

Thank you for your post and please excuse for the delayed answer.

Please try to set X264 encoder in preferences before the editing start.

You can select it in "Tools" -> "Preferences" -> "Smart mode settings" -> Encoders/decoders -> select X264 encoder (Custom) -> click the "Force selected" button -> click "OK" -> Trim the file.

You should get the higher quality on the output file with this codec.

591

SolveigMM AVI Trimmer / Re: newby problem, file doesn't save properly

« on: May 14, 2015, 10:36:49 PM »

Hello Bobj,

Thank you for your post and please excuse for the delayed answer.

This is a bug and it is in our "to do" list.

As soon as it will be fixed, I'll post here.

Thank you for your patience.

592

SolveigMM AVI Trimmer / Re: files hanging, cannot save properly

« on: May 13, 2015, 04:04:12 AM »

Hello Bobj,

Thank you for your post.

This is the bug in AVI Trimmer and it is already in our "to do" list.

As soon as it will be fixed, I'll post here.

593

Video Splitter / Re: Trial Version ?

« on: May 13, 2015, 03:52:21 AM »

Hello Rod,

Thank you for your post and please excuse for the delayed answer due to state holidays that we had in Russia from May, 9-11.

I've already replied to your email from our support address.

I would like to remind you that 3 operations within the one program launch is the limitation for the demonstration version. To have the next 3 operations just restart the program and you will be able to use Video Splitter again.

Please feel free to ask any additional questions if you have such.

594

Обсуждение продуктов на Русском языке / Re: Поддержка VC-1 кодека в Video Splitter

« on: May 08, 2015, 08:19:58 PM »

Здравствуйте SHOOTnikMP,

Спасибо за ответ.
Данную проблему также удалось воспроизвести.
Как только будет найдено решение и появится обновленная версия,  я напишу в этой теме.

595

Video Splitter / Re: Strange error message - need help

« on: May 07, 2015, 10:31:50 PM »

Hello Jochen,

Thank you for your post and please excuse for the delayed asnswer.

This issue seems is already fixed in the beta version of Video Splitter available for the download at the link below:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_0_Beta.exe

Please let us know if it works ok with the file you have tried to edit.

596

Обсуждение продуктов на Русском языке / Re: Поддержка VC-1 кодека в Video Splitter

« on: May 07, 2015, 05:30:46 AM »

Здравствуйте, SHOOTnikMP,

Да, программа поддерживает данный кодек. Но была обнаружена проблема с открытием таких файлов, если в них содержатся субтитры и они выбраны для просмотра и редактирования.
Мы планируем это исправить в ближайшее время.
В качестве временного решения проблемы, попробуйте, пожалуйста, отключить при открытии файла в диалоговом окне "Выбрать потоки", которое появится сразу после открытия файла, иконки напротив поля с субтитрами для просмотра и редактирования субтитров, как это сделано на скриншоте ниже:

http://www.solveigmm.com/images/stories/forum/2015-05-06_23-20.jpg

Как только появится обновление с поправленным багом, я напишу в этой теме.

597

Video Splitter / Re: Bad frames at splice points when trimming AVCHD files

« on: May 07, 2015, 04:47:47 AM »

Hello Olga,

Any developments?

Thanks.

Hello WorBry,

This issue is in our "to do" list at the present time.

As soon as there will be the updated version ready, I'll post here.

Thank you for your patience. 

598

Video Splitter / Re: Bad frames at splice points when trimming AVCHD files

« on: May 07, 2015, 12:16:21 AM »

Hello minegroasprilla,

Links to latest beta versions of Video Splitter 5 are:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_5_0_Beta.exe

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_5_0_Beta.exe

599

Video Splitter / Re: WAV file from AVI in the batch mode

« on: April 28, 2015, 09:04:36 PM »

Hello Jiri,

Thank you for files you have sent us.

We have reproduced the issue you have reported.
It will be fixed in the near future.

As the temporary solution we recommend to open the xtl file you have sent us in the Batch Manager, save it in it and then use the saved file for console utility or change the project file manually to the following format.

<timelines version="2" >
   <timeline>
      <group output="C:\Users\olga\Videos\OUT\pok1_0001.wav" out_type="wav" >
         <track video="0" audio="1" text="0" accuracy="gop" >
             <clip src="G:\pok1.avi" start="0" stop="10000000" timeFormat="100ns_units" />
         </track>
      </group>
   </timeline>
</timelines>

600

Video Splitter / Re: WAV file from AVI in the batch mode

« on: April 25, 2015, 01:29:53 AM »

Hello Jiri,

Thank you for your post.

Regrettably I've not reproduced this issue at our end with "SMM_BatchSplit.exe" console utility or with Batch Manager.
Please specify what you do use, Batch Manager or "SMM_BatchSplit.exe" console utility to get this error?

Could you please send us the input avi file? You can upload it to any file host service, e.g. Google drive or Dropbox.com.

Thank you.