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Topics - vertigo

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Video Splitter / Can't use product I paid for
« on: April 09, 2020, 05:16:13 AM »
So not only was I unable to use this back when I bought it due to numerous issues that don't seem to have been solved over the course of the past couple years, but now I can't even attempt to use it again because the licenses only work for the current major version, and I bought it on version 6, yet you don't provide downloads of old versions, so I'm stuck with a license for a version I can't even get. What kind of ridiculous company is this?

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Video Splitter / Various issues
« on: October 25, 2018, 01:48:11 AM »
I bought this a while ago, and have only used it once so far, and I'm really starting to regret the purchase. This software is currently unusable, and even when it did work, it was a bit problematic. Here's my issues with it:

  • It's slow. Loading a file (image strip at bottom) takes significantly longer than in other programs, and until it's done it's basically unusable.
  • It's unstable. It constantly stops responding for several minutes at a time. For example, every time I try to type into the time fields to move to a specific time, it stops responding. And as if that's not bad enough, the time isn't even changed once it comes back. It also freezes and becomes unresponsive (though doesn't go white like when typing in the time field) when I try to play the video. It also stopped responding when changing categories in preferences (specifically, when accessing "Smart Mode Settings"). It also stopped responding after pressing the previous K-frame button, which also jumped from 11:30 to the beginning of the video, so clearly that doesn't work right, either.
  • I can't paste into the time fields. I don't know if it's because the format is different (I'm trying to paste in the HH:MM:SS.milliseconds format, which is the commonly used (and basically standard) format, whereas this uses a semicolon between seconds and milliseconds), but a) it should use the common format if that's the problem, and b) it should be able to work around that.
  • Milliseconds only go out two places (hundredths) instead of three (thousandths) like other programs.
  • The time markers keep jumping around or disappearing after I place them.
  • The menu bar and menus are tinted so they're a medium-dark gray with black lettering, making their visibility less than ideal. I shouldn't even have to point this one out, and I really just can't understand how anyone thought that was anything other than a terrible idea.
  • Scrolling with the scroll wheel in Preferences > Output File Settings, View, and Control is very slow, only scrolling a few lines at a time. Yes, I can just drag the scroll bar, but I shouldn't have to. This is especially odd since the scrolling works fine in Hotkey Settings and Smart Mode Settings.
  • There's no way to cancel changes in preferences. Are you kidding me? This is one of the most basic features of any program. Not only that, but to make matters worse, escape closes the preferences box and SAVES the changes, meaning possibly unwanted changes will be saved if it's pressed accidentally or if the user presses it thinking, as any logical person would, that it must be how you cancel changes, since there's no cancel button.
  • Probably more, but it's been a while since I used it, so I don't remember, and since it won't work at all now I can't use it to figure any other issues out.

I bought this because it was a good price for a basic, but seemingly capable editor, but instead I see it's a buggy mess with even the most basic of interface elements not done properly. Maybe these issues can be resolved, but unless it happens very soon, which seems rather unlikely, it seems I'll have to find another editor, which will mean the money spent on this one will be a waste.

Edit: Forgot to mention this is on Win10 x64 Pro with an i7-7820x, 64GB RAM, 960 EVO, and GTX 770, so hardware is not the issue.

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