Messages

31

Обсуждение продуктов на Русском языке / Re: Video Splitter. Калькулятор кадров.

« on: November 22, 2023, 12:43:38 PM »

Здравствуйте, nbb1967!

Спасибо за ваш пост.
Да, калькулятор работает в секундах. Учтем ваше замечание для будущих выпусков программы.

32

Video Splitter / Re: Help using paid product

« on: November 22, 2023, 12:11:23 PM »

Hello batola4797,

Thank you for your post.
Please write to use to support(at)solveigmm.com for we could assist you.
Please specify in your email the following information for we could find your order: email address was used for purchasing, your license key, your order ID.

33

General Discussion / Re: looking for simple video editing without re-encoding

« on: November 15, 2023, 03:59:53 PM »

Hello Hegman,

Thank you for your post.
Since version 4 of WMP Trimmer Plugin, the frame accurate editing available both in Home and Business Editions of WMP Trimmer Plugin.

34

Video Splitter / Re: WMV codecs

« on: October 16, 2023, 05:52:17 PM »

Hello Alonso,

Thank you for your reply.
We have sent you the email to your email inbox with the upgrade information for Video Splitter 8, please check it.

35

Video Splitter / Re: WMV codecs

« on: October 05, 2023, 12:24:51 PM »

Hello Alonso,

Yes, we have reproduced the issue on version 7.6.
Version 8 of Video Splitter works correctly with WMV files.

36

Video Splitter / Re: WMV codecs

« on: October 04, 2023, 05:14:04 PM »

Hello Alonso,

We have checked again this issue and noticed that it only happens on version 7.6. On version 8 of Video Splitter wmv files editing works correctly.

The version 7.6 is unfortunately not updated by us anymore as this is the old version.

So, the only solution that I can offer is to try to use the latest version 8 of Video Splitter available for the download at its home page:
https://www.solveigmm.com/download/SolveigMM_Video_Splitter_x64.exe

37

Video Splitter / Re: WMV codecs

« on: October 02, 2023, 07:51:52 PM »

Dear Alonso,

We have checked dxdiag file and can say that you have in your system needed codecs for working with wmv files. 

Could you please record and send us log files of Video Splitter?

Here is how to get them:
https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/

If you could, please also record your actions with some screen capturing software, you can use, for example, HyperCam (https://www.solveigmm.com/en/products/hypercam/).

Thank you in advance.

38

Video Splitter / Re: WMV codecs

« on: September 28, 2023, 02:55:36 PM »

Hello Alonso,

We have checked your file and have not noticed the issue with it on Video Splitter.

Please send us to support(at)solveigmm.com information about your codecs.

Here is the guideline on how to get the DXDIAG file:
https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/

39

Video Splitter / Re: WMV codecs

« on: September 26, 2023, 05:32:38 PM »

Hello Alonso,

Please upload for us any of your .wmv file for we could check this issue at our side.

Here is the guideline on how to upload the file:
https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

You can write to us at support(at)solveigmm.com
Thank you in advance.

40

Video Splitter / Re: WMV codecs

« on: September 26, 2023, 01:00:24 PM »

Hello Alonso,

Thank you for your post.
Could you please describe your issue more detailed?
What do you mean by "fails to open"? Do you get the crash of Video Splitter, any error message on its opening or the file can not be played in Video Splitter?

41

Video Splitter / Re: Subtitles not showing

« on: September 20, 2023, 06:28:12 PM »

Hello Dwight,

Thank you for your post.

Please watch this video guideline:

How to edit video file with subtitles using SolveigMM Video Splitter
https://www.youtube.com/watch?v=kqiPDP0dThI

To see or edit any track of the file in Video Splitter, please follow to "Control/Select streams..." menu.

42

Video Splitter / Re: Hevc Issues

« on: August 28, 2023, 02:57:09 PM »

Hello TDragon86,

Thank you for your reply.
If you find the same issue on the smaller file, please upload it for us.
Thank you.

43

Video Splitter / Re: Hevc Issues

« on: August 23, 2023, 01:18:35 PM »

Hello TDragon86,

The file you have uploaded is the mp3 file, it also seems to be corrupted as it can't be played in the payers.
Please upload the right files (the original file with hevc and the project file).
Thank you.

44

Video Splitter / Re: Hevc Issues

« on: August 22, 2023, 10:03:56 PM »

Hello TDragon86,

Thank you for your post.
Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

45

Video Splitter / Re: Elecard display logo and end of trial on videosplitter 7 x64 cant be removed

« on: June 30, 2023, 12:42:23 PM »

Dear sloopsa,

Thank you for your post.
Do you have this issue with logo on the registered Video Splitter 8?
If yes, please send us to support@solveigmm.com information about your purchase:
- first and last names were used for purchasing
- email address was used for purchasing
- your license key