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Messages - Olga Krovyakova

Pages: 1 2 [3] 4 5 ... 76
31
Hello cguitarw,

Thank you for your post.
Sure, we can help you with this.
Just contact as at support@solveigmm.com and specify your email address and/or license key.

32
Hello Ghred1147,

Thank you for your post.
Firstly, I would recommend to use the 64-bit version of Video Splitter available here:

Home Edition, 64-bit version
https://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_x64.exe

Business Edition, 64-bit version
https://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_x64.exe

If you already use this version, please try to set another video renderer in Tools / Preferences / Playback settings - see screenshot at the link please http://joxi.ru/brRO7ZZCB1DEDm. Try different options here.

If this will not help, then could you please send us the original input file that you open in Video Splitter? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com).

33
Video Splitter / Re: splitter won't open 2736x1824 mp4 zoom recording
« on: March 18, 2022, 10:46:37 AM »
Hello nerdoug,

Thank you a lot for the file.
I've replied you via email from support@solveigmm.com.

34
Video Splitter / Re: splitter won't open 2736x1824 mp4 zoom recording
« on: March 16, 2022, 05:03:37 PM »
Hello nerdoug,

There is still a problem to access your file at Dropbox, please give the access, I've sent the request again, or please upload it to Google Drive at drive.google.com.

Thanks!

35
Video Splitter / Re: splitter won't open 2736x1824 mp4 zoom recording
« on: March 15, 2022, 05:47:30 PM »
Hello nerdoug,

Sorry for the delay with the reply.
Please give access to this file, I've already sent you the request.

Thanks.

36
Video Splitter / Re: New Feature Request
« on: March 15, 2022, 03:27:23 PM »
Hello hurricane51,

Thank you for your post.

You can already do this in Video Splitter 7.
All you need is to define fragments for saving/deleting, then collapse all fragment you would like to be deleted, then play the video back.
To collapse interval for cutting out, please move your mouse pointer to such interval, then click on the upper icon between the start/end markers. The interval will be collapsed:

http://joxi.ru/BA0egooH1KQpYr

Do the same for all intervals need to be deleted in the final video. You'll get the following view:

http://joxi.ru/zANZxWWH15W8gA

Then you can press the Play button to preview what will be shown in the resulted file.

37
Video Splitter / Re: splitter won't open 2736x1824 mp4 zoom recording
« on: March 05, 2022, 03:46:49 PM »
Hello nerdoug,

Thank you for your post.
It will be helpful for us if you could upload this file that can not be opened in Video Splitter.
You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

38
Hello Marty,

Thank you for your post.
You can install both 32-bit and 64-bit versions of Video Splitter on your computer and register them with your same license key. This should be possible now.

39
Video Splitter / Re: Frame accuracy between two videos does not work
« on: March 01, 2022, 05:13:01 PM »
Hello Ivory.Howard,

Thank you for your post.
Do you have the same issue with the latest version of Video Splitter?

Could you please upload for us files you have tried to join to reroduce the issue at our end?
You can use any file host service e.g. Google drive (https://drive.google.com) or Dropbox.com.

Also please send us the project file. To get the project file open the input files in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

You can send the link to files to support(at)solveigmm.com.

40
Hello Marty,

Thank you, I've received files and reproduced the issue at our end.
We should investigate it.
As soon as there will be any news on it, we will let you know.

41
Dear Marty,

Could you please resend your email as we have not found it?
Thank you!

42
Hello Marty,

Thank you for you reply.
Most likely the reason for the hang is now different.
Could you please upload for us the input file and the project file?
You can use as usual any file host service, e.g. Google drive (drive.google.com) or Wetransfer.com.

43
Hello Marty,

The issue below was fixed in the released Video Splitter 7.6.2201.27 version, please download it here:
https://www.solveigmm.com/en/products/video-splitter/

Quote
1) When you load a project with an external subtitles or restore from a backup copy of the project after a crash, the external subtitles stream is disabled for trimming.

44
Hello Marty,

The issue you have reported at this topic was fixed in the version 7.6.2201.27 of Video Splitter, you can download it here:

https://www.solveigmm.com/en/products/video-splitter/


45
SolveigMM Video Editing SDK / Re: Mute certain parts of my movie
« on: January 24, 2022, 02:29:47 PM »
Hello Bluphix,

Thank you for your post.

Please see this video guideline and How to page on how to mute sound with Video Splitter on selected fragments of your video clip.

https://www.youtube.com/watch?v=0X4TdQudkbE

https://www.solveigmm.com/en/howto/how-to-mute-sound-on-the-required-places-of-your-video-clip/

If there are any questions, please feel free to contact us again.

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