Author Topic: Audio distorted after trimming file  (Read 31395 times)
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« Reply #16 on: June 29, 2009, 10:13:58 AM »
The fix is coming. Hope it will get available this week.
Regards,
Dmitry Vergeles
Solveig Multimedia

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« Reply #15 on: June 23, 2009, 08:40:59 PM »
Just checking in to see if you have had a chance to work on the file I sent you.  Thanks.

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« Reply #14 on: June 16, 2009, 05:27:35 AM »
Hello tmjudge ,

We were going to deal with this problem today. We will keep you informed.
Regards,
Dmitry Vergeles
Solveig Multimedia

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« Reply #13 on: June 15, 2009, 07:44:51 PM »
Hi,

Just wondering if you have had a chance to work on the file I sent you?  I need to know if the file can be fixed or if we need to rerecord the webinar over again.  Thanks so much for any help!

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« Reply #12 on: June 12, 2009, 07:50:18 PM »
Have you been able to figure out why the audio gets distorted once the file is trimmed?  Thanks again.

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« Reply #11 on: June 10, 2009, 03:04:21 PM »
thank you, now I noticed at this position slowing down a speech, so we will see what is wrong inside our editing engine.
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Dmitry Vergeles
Solveig Multimedia

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« Reply #10 on: June 10, 2009, 01:27:55 PM »
It was right around minute 34.  I trimmed out minutes 34:05-34:12 from the original file as a woman's voice came on.  Right after the cut out piece it gets very distorted.  I'm using Windows Media Player version 11.0.5721.5260.  Thanks.

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« Reply #9 on: June 09, 2009, 05:04:11 AM »
I'm trying lo view this file
"2009-06-03 14.00 Tax Office Policies and Procedures_Trimmed.wmv"
But don't hear any distortions. Please tell me at what time positions did you notice them on your side and with what player of what version?
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Dmitry Vergeles
Solveig Multimedia

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« Reply #8 on: June 09, 2009, 04:47:21 AM »
got it, we will let you know the results as soon as they arise.
Thank you for your effort!
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Dmitry Vergeles
Solveig Multimedia

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« Reply #7 on: June 08, 2009, 07:01:41 PM »
Okay.  I think they are there now.  The files are in a folder called P&P Webinar 2009.  I appreciate your help with these files. 

Thanks!

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« Reply #6 on: June 08, 2009, 05:32:43 PM »
Resent. Please try again, using tis details one of our customers upladed us some files yesterday.
If it does not help, you can upload it to any place like www.yousendit.com
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Dmitry Vergeles
Solveig Multimedia

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« Reply #5 on: June 08, 2009, 02:33:59 PM »
Any chance you could send the username and passcode one more time?  I can get to the login section but it says that the username/password is incorrect.  I am copying and pasting the username and password that you have me so I know I am not typing it in wrong.  Thanks in advance for your help! 

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« Reply #4 on: June 08, 2009, 05:36:59 AM »
Hello tmjudge,
Sorry we have only one password. May be you can upload your file via www.yousendit.com?
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Dmitry Vergeles
Solveig Multimedia

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« Reply #3 on: June 06, 2009, 02:48:53 PM »
Thanks for your email.  I tried to use the information you gave me to upload the files but the password would not work for me.  Is it too long?  Can you resend?

Thanks so much!

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« Reply #2 on: June 06, 2009, 07:15:09 AM »
Hello tmjudge ,

Thank you for your feedback.

Could you upload us your original and resulted files for checking?
Please see ftp details in your PM
Regards,
Dmitry Vergeles
Solveig Multimedia