Author Topic: Rare Random BSOD while using video splitter  (Read 11384 times)
  • Administrator
  • Users
  • *****
  • Posts: 1126
    • View Profile
« Reply #7 on: April 18, 2017, 05:31:31 PM »
Hello Marty,

Thank you for letting us know about your result.

I'm glad to hear that this issue was resolved.

If there will be any other questions, please do not hesitate to ask.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 81
    • View Profile
« Reply #6 on: April 18, 2017, 03:27:52 AM »
Hello Marty,

Have you tried to change video renderer as I've suggested in the previous email?

Hello just a quick note to tell that you solved my issues thanks :) (i have some others to ask, but i think it's a one issue / one topic). but thank you, this one is over :). no more BSOD !

  • Users
  • *
  • Posts: 81
    • View Profile
« Reply #5 on: March 22, 2017, 07:02:14 PM »
Hello Marty,

Have you tried to change video renderer as I've suggested in the previous email?

Yes, but i must wait now if the error will come again or not, because it's happening very rarely, i'll report it here if the issue is fixed or not after a week or more or as soon as i get the error again ! thank you !

  • Administrator
  • Users
  • *****
  • Posts: 1126
    • View Profile
« Reply #4 on: March 22, 2017, 06:59:21 PM »
Hello Marty,

Have you tried to change video renderer as I've suggested in the previous email?
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 81
    • View Profile
« Reply #3 on: March 21, 2017, 05:45:26 PM »
Thanks for your reply !

i switched the splitter, and here is the dx repot :

http://www.mediafire.com/file/l269g3g7386ij8t/DxDiag.txt

  • Administrator
  • Users
  • *****
  • Posts: 1126
    • View Profile
« Reply #2 on: March 21, 2017, 04:55:39 PM »
Hello Marty,

Thank you for your post.
Possibly the problem is in some video driver on your computer.
Please try to set another video renderer in Video Splitter (Tools / Preferences / Playback settings / choose EVR (Echanced Video Renderer).
Could you please also send information about DirectX components on your PC?
 
It is important to run the 32-bit DirectX Diagnostic Tool from the
"C:\Windows\SysWOW64\dxdiag.exe".
Click the "Save All Information" button in the opened window.

Please send us "DxDiag.txt" file that will be created.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 81
    • View Profile
« Reply #1 on: March 18, 2017, 04:00:19 AM »
Hello,

i have sometimes (very rare, fortunatly) a Blue screen of death while using your software, and this error is given by Windows 10 x64 on the blue screen : Video Scheduler Internal Error.

do you know what does it means ? i can't post a video where the issue happens, because it's completly random.
after a reboot, if i re edit the video which crashed, the issue is no more.

it was happening a LOT while trying the trial of the 5.x, it's what made me going away from your software, that i loved. then i tried the 6.x  and seen this error was happening  less often, almost no more, and so i bought it. but unfortunatly sometimes, it's still make this error happening.

Any idea?

Thanks :) (I love your software :) ).