Author Topic: Video Splitter crashes when trimming MP4 Video  (Read 14231 times)
  • Administrator
  • Users
  • *****
  • Posts: 1127
    • View Profile
« Reply #9 on: November 27, 2013, 08:03:33 PM »
Hello PlayBoyMan,

Thank you for letting us know about your result and your help.

I'm not sure if you have already purchased the license of Video Splitter 2 or 3 version. If you have then it is possible to purchase the Upgrade now. Just send me information about it to our email - support(at)solveigmm(dot)com: first and last names and email address that was used for purchasing.

If you have nt purchased Video Splitter before then also specify this in your email and I'll send you the link to purchase version 4.

Thank you.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 5
    • View Profile
« Reply #8 on: November 27, 2013, 07:52:26 AM »
It works perfectly. No errors, and the trimmer works great with the MP4 files. I look forward to the update when its available. I'm glad I could help you out.

  • Administrator
  • Users
  • *****
  • Posts: 1127
    • View Profile
« Reply #7 on: November 26, 2013, 08:19:14 PM »
Hello PlayBoyMan,

Thank you a lot for your post.

As I see from the error message the version you use is 3.6.1308.22.

Both issues, crashing when editing of MP4 files and crashing when changing hot key settings were fixed in the version 4:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_4_0_Beta.exe

Could you please try it and let us know if it also works for you.

Thank you.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 5
    • View Profile
« Reply #6 on: November 25, 2013, 02:45:20 PM »
I managed to create the error in the current demo version of the program, and I copied the error message windows generated:

Code: [Select]
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: SMMVSplitter.exe
  Application Version: 3.6.1308.22
  Application Timestamp: 5215986a
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.18247
  Fault Module Timestamp: 521ea91c
  Exception Code: c0000005
  Exception Offset: 0003224d
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I hope that helps.

Edit: The program also crashes when you are changing settings. Press Ctrl+P, and just switch to different tabs. Error details here:

Code: [Select]
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: SMMVSplitter.exe
  Application Version: 3.6.1308.22
  Application Timestamp: 5215986a
  Fault Module Name: SMMVSplitter.exe
  Fault Module Version: 3.6.1308.22
  Fault Module Timestamp: 5215986a
  Exception Code: c0000005
  Exception Offset: 00147dca
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
« Last Edit: November 26, 2013, 08:46:38 AM by PlayBoyMan »

  • Users
  • *
  • Posts: 5
    • View Profile
« Reply #5 on: November 20, 2013, 11:36:44 AM »
Just installed the update...
It works great! No crashes or errors!  ;D

  • Administrator
  • Users
  • *****
  • Posts: 1127
    • View Profile
« Reply #4 on: November 20, 2013, 01:01:33 AM »
Hello PlayBoyMan,

Thank you for MP4 file you have sent us.

Please try to use this version of Video Splitter.
I've not noticed this issue with it.

Please let us know what will be your result.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 5
    • View Profile
« Reply #3 on: November 19, 2013, 06:11:17 AM »
The Problem still exits in the beta. I've sent an email containing the video and project file.

I also tried larger MP4 videos as well. I have no way of sending those, but I can provide the Audio and Video Technical specs if you need them.

And thanks for replying to me. :)

  • Administrator
  • Users
  • *****
  • Posts: 1127
    • View Profile
« Reply #2 on: November 18, 2013, 08:26:03 PM »
Hello PlayBoyMan,

Thank you for your post.

Please try to use the 3.7 beta version, seems this problem is already fixed in it.

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

If the ussie remains with it, could you please upload for us the original file for we could reproduce the issue on our end?

Also please send (you can use suuport(at)solveigmm(dot)com) the project file. To get it select fragments for saving then go to File -> Save project as.

Thank you in advance.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 5
    • View Profile
« Reply #1 on: November 18, 2013, 11:38:18 AM »
I'm using the Demo version of Video Splitter, and I have noticed the it keeps crashing when I trim MP4 Video. I thought that there was something wrong with my PC, and I have reinstalled my Operating System (Windows 7), with no such luck.

Update: I CAN split AVI files with no problem, but I mainly work with MP4 Videos

Suggestions?

Installation version 3. 6. 1309. 3
Version 3. 6. 1308. 22
Status: EVALUATION
« Last Edit: November 18, 2013, 03:17:29 PM by PlayBoyMan »