Author Topic: Video splitting doesn't work in new version  (Read 3142 times)
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« Reply #6 on: April 12, 2024, 01:38:04 PM »
Hello BohdanZPM,

Thank you for files you have sent us.
We have reproduced the issue at our end.
As soon as it will be fixed, we will post the update.
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #5 on: April 11, 2024, 04:16:38 AM »
The issue is reproducible again. I cannot split file. Basically, I'm just cutting one part of the file out and leaving the rest of the timeline as is. The progress hangs at 100% and never ends. The output file is chopped off at random point.

Previously, I encountered similar issue while I was joining multiple files into one file as well.

I'm sending you the files. Please, fix this issue ASAP.
https://drive.google.com/file/d/18EiDi7W6htCSgcRI8m27bTdVGWgfrRVg/view?usp=sharing
https://drive.google.com/file/d/1xmCFuQvVDz-X9jqwvp5JXqGW1hNSEOPU/view?usp=sharing

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« Reply #4 on: April 09, 2024, 10:35:59 PM »
Hello BohdanZPM,

Thank you for your reply.
Ok, if the issue will occur in the latest version, we will be grateful to you for files.
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #3 on: April 09, 2024, 09:01:00 PM »
Actually, I downgraded my Video Splitter to earlier version to avoid the error as I could not wait till you fix the error.

Right now, after re-installing the latest version, I do not see the error anymore, but I need to observe it a little more. Maybe the error will reappear later. In that case, I will send you the files.

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« Reply #2 on: April 08, 2024, 01:46:07 PM »
Hello BohdanZPM,

Thank you for your post and please excuse for possible inconveniences.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #1 on: April 06, 2024, 03:57:38 AM »
Hi,

The splitting process starts and then hangs at 100%. No matter how long you wait, the splitting process is never finished, the output file is incomplete (chopped at some random point). Please fix this issue as I really need to split videos and your app doesn't work. I payed for registered version and this is not what I expected to get.

SOLVEIGMM VIDEO SPLITTER x64
Home Edition
Installed Version: 8.0.2403.26
Version: 8.0.2403.26
Status: Registered product

Let me know if you need additional information on this issue, like screenshots etc.