Messages

856

Video Splitter / Re: K-frame buttons not working...

« on: September 04, 2013, 01:17:40 AM »

Hello Phil,

Thank you for your post.

Regrettably I've not reproduced this with our files.

Could you please upload the sample of your file to any file host service, e.g. dropbox.com or filedropper.com

The mouse wheel is currently used for time line scaling. Use scroll bar (it is above the thumbnails) for navigating to reguired frames.

857

Diskussion der Produkte auf Deutsch / Re: nochmals Audio

« on: September 04, 2013, 12:32:23 AM »

Hallo SooniC,

Wird das gleiche Problem mit der Beta-Version des Programms haben?
http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

Wenn das Problem weiterhin besteht, können Sie die Log-Dateien zu schreiben und senden Sie uns an support(at)solveigmm(dot)com.

Eine Anleitung wie zu erhalten finden Sie bitte hier:
http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3

Senden Sie bitte auch Screenshots von den Programm-Einstellungen (Video/ Audio/Oberfläche/Extras).

Danke im Voraus.

858

SolveigMM AVI Trimmer / Re: Check necessary codecs (HFYU) ?

« on: September 03, 2013, 07:24:12 PM »

Hello sofakingawsm,

Thank you for your post.

This message can appear if there is no necessary codec installed on PC.

Please try to install Huffyuv codec. You can find it and the instruction for installation at page:

http://www.neuron2.net/www.math.berkeley.edu/benrg/huffyuv.html

859

Diskussion der Produkte auf Deutsch / Re: Audio 2

« on: August 19, 2013, 09:38:24 PM »

Hallo SooniC,

Ja, Sie können nur der Ton aufnehmen.

Dazu muss man in den "Optionen -> Video" des Programms das Kontrollkästchen vom "Video aufnehmen" Feld  entfernen und lassen Sie das "Ton aufnahmen" Kontrollkästchen in der "Audio" Tab.

860

HyperCam / Re: Audio and Video desync (Hypercam 2)

« on: August 15, 2013, 08:16:48 PM »

Hello RelentlessBoo,

Thank you for your post.

HyperCam 2 is not our product, but of Hyperionics. Their technical support is available at support(at)hyperionics(dot)com.

Please try to use HyperCam 3. Will you have the same problem?
You can download it from this link.

If yes, try to correct audio lag by following steps of this guideline.
Or try to use another video compressor (you can set it in Options/Video tab)

Please let us know what will be your result.

861

Video Splitter / Re: Bug report - Video Splitter 3.6 version - Jump to keyframes not correct

« on: July 31, 2013, 10:41:24 PM »

Hello Fred101,

Bug with wrong positioning and freezing while navigation to the next/previous K-frame was fixed in the beta version:

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

862

Video Splitter / Re: I can't process MKV files with SolveigMM Video Splitter.

« on: July 31, 2013, 01:28:21 AM »

Hello Waydown,

Thank you a lot for the reply and please excuse for delayed answer.

I’ve tested MKV, MKV with DTS audio and MTS files editing on the latest version 3. 7. 1307. 26 and unfortunately have not noticed any problems in output files with sound, hanging while trimming, skipping backwards while playback in VLC and inaccurate editing. For inaccurate editing please make sure that the Frame accuracy (Smart mode) is enabled in Control menu before editing.

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

Please let me know if you have problems with this version.
If the problems remain could you please upload for us samples of MKV file, MKV with DTS audio and MTS file? You can use any file host service, e.g. dropbox.com.
Please send for all these files the project files (File -> Save project as).

Also if you can reproduce hanging or crash with MKV file editing please record and send to us log files. Here is the short guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.

863

Video Splitter / Re: I can't process MKV files with SolveigMM Video Splitter.

« on: July 20, 2013, 01:58:52 AM »

Hello Waydown,

The problems with sound playback in VLC and skipping backwards were fixed in the beta version:

http://solveigmm.com/files/SolveigMM_Video_Splitter_3_7_1307_19_Beta.exe

Please let us know if it works on your end.

864

Video Splitter / Re: Delete recent files in 3_6_X

« on: July 17, 2013, 09:52:39 PM »

Hello philebus,

Thank you for your question.

Please open Far Manager and go to the path below (on Windows 7):
С:\Users\User name\AppData\Roaming\Solveig Multimedia\SolveigMM Video Splitter

Then open config.xtl file and delete strings for your recent files between <RecentfileList> and </RecentfileList> (highlighted in green)

   <RecentfileList>
      <file name="D:\Video\output\Source_0001.mkv"/>
   </RecentfileList>

You can delete the recent files list in the beta version of Video Splitter by selecting it in menu Files -> Recent files -> Clear History.

865

Обсуждение продуктов на Русском языке / Re: Проблема с картами в Video splitter version 3. 6.

« on: July 17, 2013, 07:41:56 PM »

Здравствуйте, deadlyhare,

Уточните, пожалуйста, какую версию программы с видеорегистратора вы используете (меню Справка -> O программе)?

Проверьте, пожалуйста, не блокируется ли Video Splitter Брандмауэром Windows (в Windows 7 - Control Panel\All Control Panel Items\Windows Firewall).

Попробуйте использовать последнюю бета-версию программы, возникнет ли с ней данная проблема?
http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

866

Video Splitter / Re: I can't process MKV files with SolveigMM Video Splitter.

« on: July 15, 2013, 09:29:36 PM »

Hello Waydown,

Please excuse for the delayed answer.
We still work on this problem.
We will post here as soon as there will be any news.
Thank you for your patience.

867

HyperCam / Re: Sound in HyperCam 3.4

« on: July 15, 2013, 08:43:59 PM »

Hello Garry,

Thank you for your post.

Could you please try to use the latest beta version of HyperCam 3.5:

http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

If this will not help then please try to update driver for your Plantronics Calisto Headset.
 
Also please send us to support(at)solveigmm(dot)com screenshots of your settings (Options -> Video/Audio/Extras/Interface).

And record please log files, here is how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3

Thank you for your patience.

868

HyperCam / Re: XVid Codec does not show up in available codec list for recording

« on: July 03, 2013, 11:26:07 PM »

Hello Alexx2,

If I do the setup and stuff I choose to record a specific area on the screen which would be recorded. But somehow this area is sticky to my mouse movement.
How can I place and fix the area on screen so that it is not moving with my mouse all time?

This happened due to reason that "Lock permanently" checkbox was enabled in Options -> Interface -> Pan the captured area when a mouse moving and following keys are pressed. Please disable it.

When I want to record now a video all time hypercam crashes. This happens only with XviD codec.

I've reproduced the crash if use Xvid and select area for recording of 1280x720. We will try to fix this in near future.
We'll post here as soon as the new version with fix will appear. Thank you a lot for your report about the problem.

869

HyperCam / Re: XVid Codec does not show up in available codec list for recording

« on: July 02, 2013, 08:44:17 PM »

Hello Alexx2,

Thank you for your answer.

These are good news.

Please let me know if you have registered HyperCam 3 with your license key.
If you have ordered portable version then follow steps described in this guideline to register the product correctly.
If there will be problems with registration please send to support(at)solveigmm(dot)com your order information (first and last names, email address, company name if was specified).

870

HyperCam / Re: XVid Codec does not show up in available codec list for recording

« on: July 02, 2013, 12:37:16 AM »

Hello Alexx2,

Thank you for your post.

Could you please specify what HyperCam version you use?
What is your operating system?

I've check this on the 3.5.1211.29 version from the website and on 3.5 beta version and I have Xvid codec in the list.

Please make sure that you have not selected "WMV" in the Options -> Output format combobox. In this case Xvid codec is hidden in the list.
If you do not see Xvid codec if "Auto", "AVI" or "ASF" is chosen then please try to install HyperCam as the standard, not portable version. Will Xvid codec appear in this list?