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Messages - Marty

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Subtitles often cause problems with cut segments (x265, mkv). Since everything I edit has subtitles, it happens A LOT. So I troubleshooted this myself and found out that if a subtitle line starts earler than the cut point, it usually causes the output to look glitchy or makes the program freeze at "Now Splitting The Sequence" part.

To easily reproduce, make an SRT subtitle (just save as .txt and rename to .srt) with an entry like this:

Code: [Select]
00:00:05,000 --> 00:00:10,000

They are aware of this problem since 2019... lot of users here sent them (including me) the files, and it still not fixed. it's kind of depressing. i don't understand why Olga ask you to send them the files "again", we did it so many times with "it's on our to do list", and "it will be fixed".

Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: February 21, 2023, 07:54:07 PM »
Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.

- You're a user, i don't know who you are.
- Olga know i bought their software since Version 6 as i wrote to the support many time, with screenshot, and they have my customer info, etc..
so why i would do that "again", after 4 years of doing it ?

Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: November 30, 2022, 09:54:15 PM »
Hello Marty,

Thanks for your reply.
I would like to let you know that we have not still reproduced the issue with Elecard logo.
Therefore we have decided to provide you with the temporary license key for tests on your side.
Please check your email inbox and kindly let us know the results of your test.

Thanks in advance!

Thank you, i'll try my best, but i'm afraid that the issue is related to maybe a windows installation or component that it's not available at your team gear.
that would maybe explain why the error is not reproductible on your side.
As the person below said and sent your files, it's totally random.
like many people, when i edit and cut videos, i delete the source file once the export has been done, and only see the "issue" of the burned elecard logo too late.
I edit movies , with hundred of cut. it need to check each cut, each videos cut, to be sure the error is not there. it's very annoying.

I checked the Elecard website about this error, and it's happened to some users of this codec too without even them owning your software.
If it's now the same company, the elecard team has no idea about what can trigger this issue ?

thanks for the temporary licence. if the issue i got with the trial happen the same with the same file.. it will be very easy to send you the source file, but i'm afraid, that the error will not appears on your side, even with all the sources and projects file. we'll see !

Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: November 30, 2022, 12:24:01 AM »
Hello Marty,

Thanks for your post and please excuse for the delay with reply.

It is normal that in the Free Edition of Video Splitter 8 you see the Elecard logo on the video file preview.

There should not be logo in all other Editions of Video Splitter 8.

You are right, we currently offer for users of version 7 to upgrade to the 1-year subscription of the license with 60% discount or even for free.
To get the upgrade please follow the link below:

hello there, thanks for the reply. yes i understand the logo, but it's the message at the bottom ! I tried the trial on an another computer, and yes, the logo is there (normal it's a watermark) but not the scrolling message, which look like it's the same issue i have on my 7 version with the "elecard evaluation period expired" issue even on a registered software; that me and 2 other people here fortunatly reported.

if i'm SURE that this issue is over, i would be ok to upgrade (as i'm afraid that now 8 is out, this issue will never be fixed for 7, right ?.
but how to be sure ? the issue has never been fixed since I reported it 2 or 3 years ago, and i had to wait that other users report it as well. does the files sent by bleaurgh helped ?

Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: November 04, 2022, 10:03:52 PM »
just installed the so called trial of 8.0

- bug of elecard issue is worst, it's now appearing directly in the editing window of the software.
- i don't understand the licence. it says "for one year licence". it's now a subscription ? no more perpetual ?
- i don't see any possibility to upgrade, but if the elecard issue is still there it's not possible... loaded two differents videos, and have the issue directly on screen. same with subscription, not an option for me :(.

must uninstall it and re install 7 :( ...

Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: August 24, 2022, 05:59:17 PM »
Hello hurricane51,

Video Splitter shows this message when working in the evaluation mode.
Please check that your copy of the Video Splitter is properly activated (in the "About" window, available at "Help" menu).

If the software is registered, please try to delete the license from the "About" window, then reinstall Video Splitter and activate again.

In case of any issues with the re-activation, please send a message to our technical support with the issue description.

maxim , i still have this issue.. "happy" to see that i'm not the only one to have this problem. the issue is that now, i have this problem with 32 bits version of video spleeter too.

when it's happen, sometimes i'm too confident, i do my split, delete the source file, and check the result sometimes days after , and ...

i'll try the delete licence trick, but, already did this in the past, and after some times, the issue come back, i don't count how many years this problem is there... i tried other split without re encode software but your software still stay the most quick to use one, so i don't move to other company but it's very frustrating.

and as the issue appears completly randomly, it's difficult to check EACH cut, and when we saw it "ok, where i put the source to send to the support ? ho got it"...

i can do 100 cut or more with no issue, and then, on the 101 one the issue happens.

there is still issues with subtitles as well, blocking at the end of a file , like 20 cuts, and the last one freeze... etc.. what else. not possible to join 2 videos with subtitles. the subtitle file is out of sync at some point. etc.

Hello Marty,

Thank you for your post.
You can install both 32-bit and 64-bit versions of Video Splitter on your computer and register them with your same license key. This should be possible now.

Thank You !!

Hello Marty,

This is some kind of very specific bug as it is was not regrettably reproduced yet on several different our computers.
So we need some more information to reproduce it at our end.

If it is possible, please send us the original input file that you open in Video Splitter and the project file. You can upload it to any file sharing service, e.g. Google drive ( or

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Hi again Olga, to solve the issue, as said, i had to switch to the 32bits version of your software, because it's not happening with it.

as the issue is random, i can't spend one day by installing the x64 version of the software, try lot of videos until it generate the "issue", and then , uninstalling and switching to the 32bits version for normal use etc... is it possible to give me a temporary possibility to run both version at the same time, until i can find and send you a file where the issue appears, source and destination + the project ? it was more easier before, when the licence could be used on both version, but it's not possible anymore. thanks.

(sorry for the late reply, i didn't got a notification of your reply).

I see that your software is part of the Elecard company which make this codec, so hope that at some point a solution could be find.

Hello Marty,

Thank you, I've received files and reproduced the issue at our end.
We should investigate it.
As soon as there will be any news on it, we will let you know.

Thanks !

Dear Marty,

Could you please resend your email as we have not found it?
Thank you!

i resent it through private message in the forum, hoping you'll get it. Thanks.

Hello Marty,

Thank you for you reply.
Most likely the reason for the hang is now different.
Could you please upload for us the input file and the project file?
You can use as usual any file host service, e.g. Google drive ( or

file / mail sent to the support link. thanks ;) !

Hello Marty,

The issue below was fixed in the released Video Splitter 7.6.2201.27 version, please download it here:

Just tried the video file of my project told in the previous post by redoing the whole cut without using the project : it Hangs on the same part :(.. I hit cancel, and Software crashed. :(
I reloead the backup, removed the subtitle track from the stream selection, and the cut went ok. :(

Edit : other project went fine, so maybe related to an issue with the subtitle track ?

Hello Marty,

The issue below was fixed in the released Video Splitter 7.6.2201.27 version, please download it here:

hi, just loaded a project which was crashing before in the previous version. Noticed that in the stream, the subtitle was "unchecked", so checked it again. did a new cut on it, and .. it's hanging at part 5 on 8... (didn't checked yet the cut with a file not using project..). that would mean that starting from a project musn't be done ? (and so i'll have to redo all the cuts done on projects that i saved in the past waiting that it will be fixed). it's just to be sure, redoing all the cuts are not a big deal, it's just to be sure.

Hello Marty,

The issue you have reported at this topic was fixed in the version 7.6.2201.27 of Video Splitter, you can download it here:

Wow !! Thank you very much !! finally !! lol. unfortunatly as said in an another topic, the "Elecard" trial issue is back on the 64 bits version :( ... so i'm back at using the 32 bits version.
I'll test the subtitle fix immediatly, if it's definitively fixed, it's already a big step.

hope the Elecard one can be investigated as well and fixed too. Maybe writing to the developpers of the codec, they certainly heard about such issue, if not possible to reproduct it at your office.

Dear Olga,

guess what ?

I'm under Windows 11 x64 , and the bug is BACK ! so it's not anymore an issue on my side, but clearly a bug or a licence problem with your software ! it's happening again in the 64 bits version of your software... I erased the source file of my videos , thinking everything was ok as "usual", i check the destination and ... "here it is, again.." I lost my files...

same issue as this one :

"I have a logo showing Elecard in the up corner of the preview video. can't remove it. i see it's in the list of codec used by your sofware. and tonight, while doing my favorite game, splitting video, i got a "trial ended of elecard, blablabla purchase proper blablabla"

Hello Marty,

Thank you for your post.

As I've already wrote via support email, regrettably we have not reproduced this issue with Elecard logo at our end. We have checked this on several PCs.

Please send us log files for we could find out the problem reason with Elecard logo.

Here is how to get them:

Thank you.

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