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Messages - Marty

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Hello skizlock,

I reproduced a similar behavior: when saving multiple fragments from a source file the timing of the second and other fragment's subtitles is shifted a little, but it does not start right after the last line of the first fragment's subtitle. I suppose that the problem is the same, but to make sure, could you please send me your files and a trimming project? You can send files to our technical support (support(at) or to me directly via a forum's private message. Please do include a reference to this topic in your e-mail.

Maxim, i confirm you that i have the same issue than Skizlock, that's also one of the bug i reported there earlier, by cutting several files at the same time, the external subtitles file generated have a delay and i must fix them all the time with an another software. It's happening with almost any mp4 with ext subrip .srt file.

Hello Marty,

I'll try to reproduce this issue. Does it mean that it is only specific to the MP4 videos?

Hello i could reproduce the subtitle empty bug and the runtime error as well. i just sent you a private message on the forum with Two dropbox Zip files with the video and subtitle in it, and the project as well which made both error happened ! Thanks ! Hope it will Help !
But to answer you, as the error happened with an MKV file, so not, it's not mp4 Specific !

Video Splitter / Re: SolveigMM Video Splitter 7 Home Edition Runtime Error
« on: December 18, 2018, 03:09:57 PM »
I did not have the problem with 6. I think the K-Lite includes LAV. That's what it appears to use.

I never had any problem with the 6.1 as well. but i updated to the 7.0.2 which has been released few days ago, and since then, no more crash with this error (it continue to crash randomly like it was with the 6.1), so we'll see...

Video Splitter / Re: SolveigMM Video Splitter 7 Home Edition Runtime Error
« on: December 10, 2018, 03:47:07 AM »
I may have solved it. I updated my K-Lite Codec Pack which was pretty old. I haven't done much since but so far so good. If all goes well I'll go back to version 7 to see how it works.

I don't use any codec pack except the LAV one who is up to date.
so not sure if it's the issue. did you had any error on the 6 too ?

Ok i found the problem... hope it will fixed quickly.

When the software crash (around 20 times tonight on a 4 hours session work :( ), often, in the stream selector, the subtitle track is de-activated...
we must click again on the scissor to have them again in the rendered file. if not a MKV file is generated with no subtitle track, or in case of an external subtitle track, a subtitle file is not gererated.


This is interesting. Is it faster to write to the support instead of here ?

i shared some messages in the past with the support about the crash of this "SMM_OCXSlider.ocx" while using the solveig software. at this time, support told me it was not SMF which had an error but my device driver, a counter design shuttle expres, who is a jog and some buttons who just send keys shortcut.

well, the crash are continuing with the 7.0 of course, but with an another device, from an another brand. I use Bome Midi Translator with a Steinberg CMC-Ai, who does the same. there is a Jog to move the slider faster in the timeline. why i would do that ? because i'm a disabled  person with hands issues, so i use these kind of device to lower the use of my hands and pains because i can't use a mouse or something like that in a repetitive way.

what both devices does ? isomething very simple... they just send Keyboard shortcut !

so, to move the slider in the timeline, a shortcut is used, it's just using the "move to the next K frame" shortcut. so when i turn my jog, it's sending this "right or left" shortcut keys to the software. nothing else. it's working perfectly, EXCEPT that "sometimes", the software crashes.. most of the time, it crash near or when the slider moved on the part where 2 videos files are joined. (i can make a picture to explain it better).

now, these devices are from different brand, work differently, don't crash in other software (cubase, Vegas Pro etc..)
the counter design shuttle express device use his own software through his own driver.
but the steinberg CMC Ai is just sending Midi command ! he's not even seen by SMF, the software which translate the midi command to keyboard shortcut (under windows 10) is Bome Midi translator, a very well known software in this field.

So i can understand that in the first place, it could be a problem with my device, but here it's different.

it's maybe a bug, or maybe your software can't handle too much shortcut sent one after one, i don't know... any help would be much appreciated. your software is very helpful, i appreciate a lot the "last backup" feature which is saved so often that when it crash, i can restart the edit from where it crashed, (maybe it's the issue ? it crashes when the backup is saved ?), but i admit as well that it's an issue which put on Nerves a LOT . !

Thanks for any help !


just upgraded to the 7.0 version. so far, everythink is working ok, except  that most of the issues i had are still there (random crash, etc..).
marker are a bit faster i agree, but so far, it's the only difference and feature that i see... it's more a 6.5 version than a 7.0

but the main issue is that when cutting a video file which has external subtitles, like a Mp4 / .srt file , the result provide an ok mp4 file but the subtitle file is empty.. it's a 0 bytes Srt file.

in a Mkv, it's working ok (so far).

Video Splitter / Re: SolveigMM Video Splitter 7 Home Edition Runtime Error
« on: December 05, 2018, 08:02:14 AM »
just got a runtime error as well while using normally the upgrade to 7. Since then, the thumbnails feature is not working anymore :( even after restarting the application. (didn't tried a reinstall yet).

here is a new crash i have it often when using the software. not sure if it's related to same issue we talked in private earlier . i'm still using my counterdesign shuttle express to move in the slider, because i can't do it an another way, i'm a hand disabled person, if i stop using it, i must stop using your software (and many others). it's just a device which send shortcut keys anyway, nothing else.
but in this case, it's happen just while editing ONE file, not several one.
here it crashed on a Mp4 file. (one hour long). 1.2 Gb.

the software crashed, by closing itself immediatly without showing any error message except in the windows log :

Nom de l’application défaillante SMMVSplitter_Home.exe, version : 6.1.1808.3, horodatage : 0x5b642c96
Nom du module défaillant : SMM_OCXSlider.ocx, version : 1.6.1805.31, horodatage : 0x5b0fa2cc
Code d’exception : 0xc000041d
Décalage d’erreur : 0x0002d302
ID du processus défaillant : 0x2b94
Heure de début de l’application défaillante : 0x01d4380f614f9fa2
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition\SMMVSplitter_Home.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition\SMM_OCXSlider.ocx
ID de rapport : 64a45572-5662-4758-94da-8d832c9863de
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

1) I get freezes and crashes just about every session.
2) There is hardly a session I don't have to recur to saved project data, because the program crashes.
3) It crashes sometimes when wanting to place a marker
4) sometimes when trying to scroll through the video with the arrow keys.
5) When trying to save separate fragments it usually stays at 0% and has to be closed through task manager.
6) I rarely have been able to save fragments without a problem.
7) In the current version a fluent workflow is near impossible
8) and though I did like the product it seems that it has become useless.
9) Another annoyance is that when using the arrow keys to step through the video, one has to first click into the timeline to ensure the focus is on the timeline and not on the media explorer.

1,2,3,4,5,6,7,8,9 = Same.

where can we download the last beta for the home edition ?

thanaks , i bookmarked the link this time :)

Hello Vladimir M,
The problem should be fixed in the latest beta version (6.1.1807.17).
Please check it.

where can we download the last beta for the home edition ?

Hello Marty, please check your personal messages.

Please pay attention to the actions order:
First you should launch the Video Splitter application.
After that run the Dump.bat and reproduce your crash.
Do not close the Video Splitter, but if you did, you should close the console too and then run it again after the Video Splitter.

good news ! i Succeded to reproduce the issue ! i I was watching the console with the dump, and an "exception" (error number ?) has been written excatly when the cursor read the second video in the time line. before the software crash i could move the cursor a bit but clicking to put a marker crashed completly the software (it make a blank transparent picture on the window (kind of graphic error).

i'll put tomorrow the  Dump on my onedrive account and will send it  to you in private !

Same issue as well, sometimes, file can't be read after a segment export. sometimes the problem is fixed by re encoding the mp4 with an another software. cool it can be fixed most of the time but still annoying lol.

Thank you so much marty. :) I have fixed the problem (An uninstall and re installation)

I did nothing ! lol. which issue did you fixed ?

my issue is not fixed yet because i'm lazy and actually edit files (NDA) i don't want their name or info in the dump..
but i can reproduct it (but not without my usb counterdesign shuttleXpress). the software crash when i try to find a specific frame to cut, at the "jonction" between two video files in the timeline. by crash, i mean "infinite freeze". the software doesn't exit and doesn't provide an error message.

i have rendering problem too, like sometimes, the software freeze during the Save As, after a while. only way is to kill it and reload the backup project to continue the editing.
when importing multiple mp4 or mkv in the timeline, after a while, while navigating through the timeline, there is a freeze as well which never stop. (i don't use thumbnails feature or audio waveform, they are not displayed).
if there is only one file in the timeline, when the freeze happen, it's happening during 5 seconds and the freeze stop and i can continue to work. the issue only happens when using multiple file and not at each session.

it's very annoying, because this issue only started to happen in a recent version.

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