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Messages - Olga Krovyakova

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1
Здравствуйте, LSTemp!

Спасибо за Ваш ответ.
Учтем ваши пожелания в будущих выпусках программы.

2
Здравствуйте,

Спасибо за ваше сообщение.
Мы обсудим ваши замечания с нашей командой и, возможно, учтем их для будущих выпусков программы.
Относительно проблемы выбора потоков, пришлите нам, пожалуйста, файл содержащие данные потоки, с которыми у вас возникли сложности выбора. Вы можете использовать любой сервис передачи файлов, например, drive.google.com.

3
Video Splitter / Re: cant select streams
« on: September 17, 2021, 07:00:27 PM »
Hello LSTemp,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

4
Video Splitter / Re: [Request] Video splitter / Trimmer
« on: September 03, 2021, 02:27:06 PM »
Hello arthia,

Please excuse for the delayed reply.
Unfortunately Video Splitter works under Windows OS and we have Mac OS version.
Yes, we offer discounts for students. Please contact us via support(at)solveigmm.com if you are still interested in it.

5
Video Splitter / Re: The select streams dialog is extremely slow to navigate
« on: September 03, 2021, 02:20:57 PM »
Hello skizlock,

Thank you for your post and please excuse for the delayed reply.
Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

6
Video Splitter / Re: Rename audio tracks?
« on: September 03, 2021, 02:16:56 PM »
Hello CarmeloLabadie,

Thank you for your post and please excuse for the delayed reply.

Unfortunately Video Splitter doesn't allow to rename audio tracks in the video file.
You can only give a name to the output file that will be created after the editing.
If you would like to save only one audio track in such video file you can select streams for output file in in Control / Select streams.. menu.
See more information in this guideline:
https://www.solveigmm.com/en/howto/how-to-edit-media-file-with-several-audio-tracks/

7
Video Splitter / Re: HEVC Problems
« on: June 28, 2021, 04:44:40 PM »
Hello amarz,

Thank you for your post and please excuse for the delayed reply.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Thank you in advance!


8
Video Splitter / Re: After Update No Audio Loaded
« on: June 25, 2021, 05:58:24 PM »
Hello hurricane51,

I've reproduced this issue at our end.
As soon as it will be fixed and the upated working version will be ready, we will post it here.

9
Video Splitter / Re: Can not install program
« on: June 24, 2021, 04:07:33 PM »
Hello michealspencer,

Thank you for your post.

Please check that you have installed the latest version available at our website - https://www.solveigmm.com/en/products/video-splitter/

If you use the latest one, then please reproduce this issue once again then get the codec information from your computer. Please see this guideline on how to get it:
https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/

You can send this info to our support email - support(at)solveigmm(dot)com.

10
Video Splitter / Re: After Update No Audio Loaded
« on: June 24, 2021, 04:02:34 PM »
Hello hurricane51,

Please excuse for the delayed reply.
Could you please send us the original input file that you open in Video Splitter? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com?

11
Video Splitter / Re: Skip Cut Segments During Preview
« on: June 24, 2021, 03:41:17 PM »
Hello hurricane51,

Thank you for your post.
Mark the fragment to be cutted out as usual.
You need to collapse the cutted out interval by left mouse double clicking on it, then playback the video. Only the saved fragments will be shown for preview.

12
Video Splitter / Re: Thumbnail Generation Very Slow
« on: May 27, 2021, 05:39:19 PM »
Hello hurricane51,

Thank you for your question.
Unfortunately there is no such setting at the present time.
Make sure that the input file that you open in Video Splitter is in the local folder on your computer and not in the web folder.

13
Video Splitter / Re: HEVC Problems
« on: May 27, 2021, 05:34:18 PM »
Hello hurricane51,

I've tested the editing of your file in Video Splittter latest version 64 bit and have not noticed any problems with crash or other issues. Could you please describe in details what issue you have with it? Do you use also a 64 bit version? 

14
Video Splitter / Re: HEVC Problems
« on: May 19, 2021, 03:59:04 PM »
Hello hurricane51,

Thank you for your post.

Do you have file with x265 codec of smaller size that you can share with file host service? You can use e.g. Google drive (drive.google.com) to share the file.

15
Hello Kevin243,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

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