Messages

1

Video Splitter / Re: Problems with splitting videos in editor

« on: Yesterday at 04:02:00 PM »

Hello ShirleyKGephart,

Thank you for contacting us.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

This will help us to check it and find out the issue reason.

2

Video Splitter / Re: Optimizing Video Quality When Splitting Files with SolveigMM Video Splitter

« on: May 12, 2025, 05:20:45 PM »

Hello Voichould,

The reply is in my previous email.

3

Video Splitter / Re: Optimizing Video Quality When Splitting Files with SolveigMM Video Splitter

« on: May 12, 2025, 03:38:31 PM »

Hello Voichould,

Thank you for your post.

Video Splitter uses Smart Rendering mode during the editing process.

SolveigMM’s Smart Rendering Mode leverages Direct Stream Copy for MP4 and other compatible video formats, enabling lightning-fast processing without quality deterioration.

Smart rendering means lossless cut and join, keeping the original video quality while the editing thanks to that the video is not re-encoded.
You can find more about it here: https://www.solveigmm.com/blog/en/direct-stream-copy-for-mp4-and-other-videos/

>>If so, how can I ensure the output maintains the original resolution and frame rate?

You can check the parameters of your input and output files using MediaInfo utility (https://mediaarea.net/en/MediaInfo)

4

Video Splitter / Re: Any suggestions?

« on: April 04, 2025, 05:51:24 PM »

Hello Wanded,

Thank you for your post.

The version 7 is old version and is no longer updated.

Please try the latest version 8 of Video Splitter available for download here:

https://www.solveigmm.com/en/products/video-splitter/

Please let us know if this help you.
Thank you.

5

Video Splitter / Re: Video lags audio after edits

« on: March 31, 2025, 11:37:32 AM »

Hello Dwight,

Thank you for letting us know about this.
As soon as there will be any news on your previous report, we will post it here.
Thank you for your patience.
Have a good day.

6

Video Splitter / Re: Video lags audio after edits

« on: March 28, 2025, 05:39:54 PM »

Hello Dwight,

Thank you for your post.
Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

Thank you in advance!

7

HyperCam / Re: Best Settings for High-Quality Screen Recording in HyperCam?

« on: March 12, 2025, 05:07:20 PM »

Hello ausfahrt,

Thank you for your post.
You can find some recommendations in these guidelines:

How to achieve good video quality using HyperCam
https://www.solveigmm.com/en/howto/how-to-achieve-a-good-video-quality-using-hypercam/

How to make a voiceover for your recordings
https://www.solveigmm.com/en/howto/how-to-make-a-voice-over-for-your-recordings/

8

Video Splitter / Re: Splitter stopped working, asking internet connection, but internet is working

« on: March 06, 2025, 03:52:41 PM »

Hello,

Thank you for letting us know about your result.
If there will be any questions, please let us know.

9

Video Splitter / Re: Splitter stopped working, asking internet connection, but internet is working

« on: March 03, 2025, 03:22:22 PM »

Hello,

Thank you for your post.
I've reset your previous activation for your license key, please try to register it again with your license key.

I would like to draw your attention to the possibility of upgrading your current license key to the latest version 8 of Video Splitter Home Edition.

We offer two options for upgrading to version 8 of Video Splitter: upgrade to the one year subscription (with 40% discount from the regular price) or upgrade to the perpetual license (with 20% discounted price).

With version 8 it is possible to register the software on up to 5 computers and use it in the floating mode (not simultaneously).

If you would like to upgrade to version 8, please fill in the web form here:

https://www.solveigmm.com/en/support/upgrade/

See new features of Video Splitter 8 here:
https://www.solveigmm.com/blog/en/video-splitter-8-new-features/

If you have any questions, please feel free to ask.

10

Video Splitter / Re: Missing Buttons in v8.1

« on: February 24, 2025, 04:47:00 PM »

Hello waterlo,

Thank you for your reply.

>>2.Also, did you notice my previous reply mentioning the issue where videos cannot be dragged into the timeline or media library? I included screenshots as well.

Yes, I've noticed this. To fix this issue, please try to reinstall Video Splitter as I've adviced previously.
Will it help you?

3.Can 'cut out selected fragment' only be collapsed and not marked as red?

You can collapse only the "cut out" segments that are always marked with the dark-red color after you press the scissors button to make them to be marked as deleted for output file.
So, unfortunately you can't make the "cut out" segements not be marked with the dark-red color.

11

Video Splitter / Re: Missing Buttons in v8.1

« on: February 21, 2025, 06:02:02 PM »

Hello waterlo,

Thank you for your reply.
Please try to do the following actions.

- Try to reinstall Video Splitter.
- Set your PC display settings to 100% scale.

Will it help you?

12

Video Splitter / Re: Missing Buttons in v8.1

« on: February 20, 2025, 05:04:28 PM »

Hello waterlo,

Thank you for your post.
The settings that you have specified are not valid for the latest version of Video Splitter.
We will remove them from this list in Tools > Preferences > View. Thank you for noticed this.

If you would like to disable thunbnails or audio waveform appearing on the timeline, please use the buttons of "eyes" on the left size near the video tumbmnails and audio waveform - see the screenshot below.



You will get the following view of the timeline if both thumbnails and waveform will be disabled:

13

Video Splitter / Re: Video lags audio after edits

« on: January 30, 2025, 05:56:32 PM »

Hello Dwight,

Thank you a lot for files you have uploaded and your time.
The issue with async was reproduced at out end and will be fixed in the near future.
As soon as it will be fixed, we will post the news here.

I would like to draw your attention to the fact, that if the SRT ID:4 subtitle stream editing is disabled in Control / Select streams menu, the issue with async doesn't happen.
So if you do not need this subtitle track in the output file, you can leave it disabled (as it is in your project file).

Thank you for your assistance in this matter!

14

Video Splitter / Re: Video lags audio after edits

« on: January 29, 2025, 01:10:26 PM »

Hello Dwight,

Thank you a lot for files you have uploaded.
Could you please also share the project ssp file from Video Splitter from this edit?
I've decscribed in a previous post on how to get it.

15

Video Splitter / Re: Video lags audio after edits

« on: January 27, 2025, 04:12:26 PM »

Hello Dwight,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

Thank you in advance!