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Messages - Olga Krovyakova

Pages: 1 ... 73 74 [75]
Video Splitter / Re: Video Splitter MKV - AVC Frame accuracy testing
« on: January 13, 2011, 06:39:54 PM »
Hello arto65,

Thank  you for questions.

We work on  your problem, I'll inform  you  when  we'll  find  out it reason.

Please sorry us for possible inconvenience.

Hello Daniel,

Thank  you for contacting  us.

Please  send  us  the screenshot from AVIcodecs program (here or  to
Sorry for delayed answer, we have state vacancy till 11 January. 

The required codec is highlighted in green square on the screenshot below:

SolveigMM WMP Trimmer Plug-In / Re: problem with trim
« on: November 29, 2010, 04:15:27 PM »
Hello spud,

Thank  you  for question.
We are working on  this today.
I will inform you when we'll find out the problem  reason.
Please sorry us for possible inconvenience.

SolveigMM AVI Trimmer / Re: make .AVI file from pieces of other .AVI files
« on: November 29, 2010, 03:12:56 PM »
Hello gjberta,

Thank you  for your interest to our product.

Unfortunately AVI Trimmer + MKV hasn't joining possibility at the present time.
But you can  use our Video  Splitter to  join  several  .AVI files.

To  find more information  about it  please use this link:

Please see the detailed instruction on how to join  .AVI files here:

HyperCam / Re: Can't record sound
« on: November 08, 2010, 06:00:13 PM »
Hi dragonfire,

You don't need to  write this information.
We are waiting your  email at support (at) to send you the beta as soon as it will be ready.

HyperCam / Re: Video Compression Error
« on: November 01, 2010, 09:25:52 PM »
Hello Craigm,

Sorry for so  delayed answer!
Could you please send to  us start.log  file of your recording process?
You  could use this e-mail  to  send it: support(at)

SolveigMM WMP Trimmer Plug-In / Re: The File Type is not supported
« on: October 29, 2010, 08:06:29 PM »
Hi bppilot,

Thank  you for contacting us.
Say please if WMV files are displaying in  Windows Media Player itself?
Could you please send to a Screenshot of this error?

Video Splitter / Re: Installer did not register SSP files
« on: October 29, 2010, 07:44:34 PM »
Hi sgartner,

Sorry, but (*.spp) files cannot be opened by double-click with Video Splitter.
We'll probably implement this feature in  future.
Now you can do it by this sequence of actions:
1. Click right button on (*spp) file
2. Follow: Properties -> General ->opposite the "Application" string click "Change" button.
3. Choose "SolveigMM Video  Splitter",  click "Ok" button.

HyperCam / Re: Can't record sound
« on: October 29, 2010, 07:05:05 PM »
Hi dragonfire,

Sorry  for delayed answer.
As I see from your picture, there is no information  about Sound card in "Sound, video and game controllers" section.
It is probably in "Other devices". Check it please.
Your driver can  be made by producer of device (Sigmatel) OR by Microsoft.  If it is from  Microsoft there may be no Stereo Mix,  that you need. Please check "Other devices"  section for information  about driver producer. If you have Microsoft driver, please try to install the Sigmatel one. You can  use this link to download it:

HyperCam / Re: Can't record sound
« on: October 21, 2010, 04:54:52 PM »
Hi dragonfire,

Could you please chek  from what provider is your sound card driver installed?

See attached picture where you can chek  it:

If it is no Dell or Sigmatel, please try to install new driver  of Dell or Sigmatel using one of this links:

SolveigMM WMP Trimmer Plug-In / Re: Play Speed Setting
« on: October 13, 2010, 06:49:14 PM »
As  I understood, you are trying to display the speed change panel and WMP Trimmer Plugin panel simultaneously. To perform this you need to display the Plugin panel separately from WMP window.

Here is an insrtruction  on  how to do that:

1. Close Windows Media Player 11 if it is opened.
2. Download this archive:
3. Open this file: Enable_SepW.reg
4. Add Plugin using this way: Connected modules -> Other -> SolveigMM WMP Trimmer Plugin
The Plugin  will appear in  the separate window. Then you  can  add Speed function (Play Speed Settings) and use them  both simultaneously.

If you want to get Plugin panel back to WMP window:

1. Close plugin  window.
2. Close Windows Media Player.
3. Open file Disable_SepW.reg
4. Add Plugin using this way: Connected modules -> SolveigMM WMP Trimmer Plugin

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