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Messages - Olga Krovyakova

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31
Здравствуйте, alphawerewolf!

Спасибо за ваш ответ.
Не могли бы Вы прислать нам оригинальный файл, который вы открывали в программе и пробовали отредактировать?
Можно его загрузить на любой удобный Вам сервис передачи файлов, например, на Dropbox.com или Google drive (drive.google.com).

Также пришлите, пожалуйста, файл проекта. Чтобы его получить нужно выбрать фрагменты для сохранения/удаления и затем перейти в меню Файл -> Сохранить проект как.

32
Здравствуйте, alphawerewolf!

Спасибо за ваше сообщение и извините за возможные неудобства.
Да, такой недостаток до сих пор есть в программе, после перезапуска программы Video Splitter и открытия файла нужно заново выбирать кодеки.
Как только этот недостаток будет устранен, мы напишем в этой теме.


33
Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: October 12, 2022, 02:23:38 PM »
Hello bleaurgh,

Thank you for file you have sent us.

Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.

Also please enable log files recording in Video Splitter and when the issue with logo on output file(s) will repeat, please send log files to us. You can send log files to support(at)solveigmm(dot)com.

Here is the guideline on how to get log files:

https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/

Also please describe in details your sequence of actions, what command do you select to save files separately? Do you right mouse click on the timeline and select "Save all fragments as" or you click on the "Save" button and at the dialog window select "Save kept fragments separately"?

34
Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: October 11, 2022, 04:42:14 PM »
Hello bleaurgh,

Thank you for your post and the description of this issue.

Unfortunately we have not yet reproduced the issue with our files at our end with Video Splitter's latest version.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, like Google drive (https://drive.google.com).

To get the project file, open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

35
Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: September 20, 2022, 04:14:03 PM »
Hello danadams01,

Thank you for the post.
 
Please try to use the latest version 7.6 of Video Splitter available here:

https://www.solveigmm.com/en/products/video-splitter/

If the problem remains with it, could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com).

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

You can send both: the link to file and the project to support(at)solveigmm(dot)com.

Thank you in advance.

36
HyperCam / Re: Screenshot does not work
« on: August 31, 2022, 03:24:42 PM »
Hello Camel1000,

Thank you for your post.
We will try to fix this issue in the near future.
As soon as the working version will be ready, we will post it here.

37
Hello bleaurgh,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com).

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

38
Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: August 29, 2022, 06:19:23 PM »
Hello Marty,

Thank you for your post.
We are currently working on the new version of Video Splitter and hope that all problems you have described will be fixed in it.

According to evaluation mode issue, we have not still regrettably reproduced this issue at our end with our files.
If there will be possibility to send us such original input file and the project file with wich the issue happens, this will be of much help for us.
You can use e.g. drive.google.com to send the files to our Support team.

39
General Discussion / Re: About video cutter
« on: July 12, 2022, 11:10:34 PM »
Hello attractalderman,

Thank you for your post.

Please try to use our application TriMP4. 
You can find it at the link below and on Google Play:

https://www.solveigmm.com/en/products/trimp4/

40
Video Splitter / Re: solveigmm video splitter for m1 macs
« on: July 12, 2022, 10:59:30 PM »
Hello mangovid1111,

Thank you for your post.

Video Splitter for Mac will work on m1 Mac computer.

I would like to draw your attention to the fact that version of Video Splitter for Mac has the less features then version for Windows.

For example, the range of supported files is different.

The Mac version of Video Splitter supports MP4 and MPEG-TS files with HEVC and AVC codecs, while version for Windows supports AVCHD, MP4, MOV, MKV, WEBM, FLV, AVI, DV AVI, ASF, WMV, MPEG2(TS,PS,VES), MPEG1(SYS, VES), MP1, MP2, MP3, WAV files with H265/HEVC, H264/AVC, MPEG-1, MPEG-2, MPEG-4, DIVX, XVID, MJPEG, WMV1, WMV2, WMV3, MPEG Audio, PCM, AC3, AAC codecs.

41
Hello ioncube,

Thank you for your post and suggestions.

If we add any of these features to the next releases, we will post the announcement here.

42
Hello Jasiek,

Thank you for your post.
Unfortuntately the video rotation feature for output video is not yet implemented.
When this feature appear in the product, we will post here.

43
Video Splitter / Re: Time step size
« on: May 11, 2022, 02:44:15 PM »
Hello pderocco,

Thank you for your question.

You need to enable the special button that allow to set the time for navigation.
Please go to Tools menu / Preferences / View / tick the "Show Jump Forward" / "Show Jump Backward" button.
Then right mouse click on the "Jump Forward to 2 min" button to select the required time for navigation.

44
Hello meganfox19,

When the fixed version of Video Splitter will be released, we will write here.

45
General Discussion / Re: About video cutter
« on: April 26, 2022, 04:29:15 PM »
Hello selenaoh123,

The trial demo versions of Video Splitter and WMP Trimmer Plugin work for 7 days.
These two products can be purchased now as the 1-month or 1-year subscriptions.
The registered versions of these products will work as long as the subscription stays active.

AVI Trimmer + is the free video editor, with no limit for working days.

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