By Olga Krovyakova - July, 12 2019
Solveig Multimedia provides maintenance of its software products that includes technical support and regular new releases. We strive to constantly improve, fix and enhance our products. Thus, we release new minor and major versions rather often. Solveig Multimedia supplies its software upgrades according to the following policy.
Type of upgrades
A software upgrade release can be major or minor. We use a simple decimal system to label each new release of our software.
The number to the left of the decimal indicates a major upgrade.
The numbers to the right of the decimal indicates a minor upgrade.
The minor upgrades (or updates) are generally free, but the upgrades to major versions must be purchased with a significant discount that is defined for each product individually. It means that you will not be charged for a new minor version, but will be asked to pay the discounted price if you upgrade to the new major version. For HyperCam, Video Splitter and WMP Trimmer Plugin upgrade we offer 50% discount.
All current clients of Solveig Multimedia are eligible for getting the new major version of the purchased product with the Upgrade Discount (off the standard price specified on our website). The discout for upgrade can not be offered for the product that the customer have not purchased earlier.
If you have purchased the license within a ''grace period'', Solveig Multimedia will gladly provide you with a free upgrade. The ''grace period'' can be defined for each product individually. For Video Splitter 2.5 version to 3.x version upgrade it is one month before the release of the new major version, for HyperCam 2.x to 3.x version upgrade it is three months before HyperCam 3 release, for WMP Trimmer Plugin upgrade from 1.x to 2.x verison it is also three month before the 2.0 version release. Conditions are always specified on the product's home page. Contact us and request a new registration key from support(at)solveigmm(dot)com.
In any case feel free to email us if you want to check if you are eligible for a free upgrade and to get the discount for upgrading to the newest version.
To see the changes and enhancements for any product we develop, please locate a product features page on our website, go to"Version History" section and click on "See all changes" item. You will see the exact dates, build and version numbers and the full list of features added or fixed. You will find the Version history section useful in order to detect whether a trouble you have discovered in an older build was fixed.
To get upgrade within one major version simply download the latest build of the product from Download Area and use the registration info you already have. So, if you discovered that the build you have is not the latest one but it is within your major version, please follow the simple steps:
1) download the installer from the product page (our website always hosts the latest builds of the latest version), the Download Area;
2) install the latest build;
3) launch the newly installed application and register it.
The usage of the old version
Since our licenses have no expiration date, you can continue using your old version for a life-time period as long as you have an installer of the purchased version and a registration code. In order to have your license details safe, we recommend to add a Backup CD to your cart when ordering a software from us. If you don't want to order a Backup CD, you can burn such yourself or if you use HyperCam take advantage of "Backup license" option in the Register section.
Solveig Multimedia has a right to change its Upgrade Policy without sending personal notifications to all the users but Solveig Multimedia guarantees that all the changes in its Upgrade Policy will be posted here and related website locations.
Olga Krovyakova is the Technical Support Manager in Solveig Multimedia since 2010.
She is the author of many text and video guidelines of company's products: Video Splitter, HyperCam, WMP Trimmer Plugin, AVI Trimmer+ and TriMP4.
She works with programs every day and therefore knows very well how they work. Сontact Olga via firstname.lastname@example.org if you have any questions. She will gladly assist you!