关于 产品 支持 Blog

Vista 上 WMP Trimmer 插件卸载问题

image

 

  By Olga Krovyakova - July, 12 2019

问:->我尝试卸载该产品,但它一直告诉我需要关闭 Windows Media Player 才能卸载。 我运行的是 Vista 操作系统,我可以向您保证媒体播放器未打开.

答:-> 事实上,这种问题可能会出现在 Vista 操作系统上,并且是由 Windows Media Player 的行为引起的。 尽管已关闭,Windows Media Network 服务仍在运行并锁定 SolveigMM WMP Trimmer 插件.

卸载单独安装的 SolveigMM AVI Trimmer(带有 SolveigMM WMP Trimmer 插件)或 SolveigMM WMP Trimmer 插件时可能会遇到此问题.

有两种解决方案:

  1 - 在 Windows 任务管理器中手动删除此服务并尝试再次卸载.

       当卸载程序显示 Windows Media Player 正在运行时,请重新启动 PC,然后开始卸载,而不是启动 Windows Media Player.

  2 - 在安全模式下卸载。 要在安全模式下启动操作系统,请在重新启动时出现闪屏后按 F8.

image

 

 About the author

imageOlga Krovyakova is the Technical Support Manager in Solveig Multimedia since 2010.

She is the author of many text and video guidelines of company's products: Video Splitter, HyperCam, WMP Trimmer Plugin, AVI Trimmer+ and TriMP4.

She works with programs every day and therefore knows very well how they work. Сontact Olga via support@solveigmm.com if you have any questions. She will gladly assist you!