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如何记录 SolveigMM Video Splitter 的日志文件

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  By Olga Krovyakova - July, 12 2019

问:-> 如何记录日志文件并将其发送给 SolveigMM 支持团队?

A:-> 要  获取日志文件: 

1) 进入“工具”-> “日志记录”-> 点击“清除日志”可删除所有较早的日志文件记录.

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2) 转到“工具”-> “日志记录”-> 单击  “启用日志”".

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3) 当出现错误或问题发生时,转到“工具”-> “日志记录”-> “浏览日志” 并将打开的文件夹 C:\Documents and Settings\用户名\我的文档\Solveig Multimedia\Logs 的所有内容发送给我们

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4) 不要忘记通过取消选中“工具”菜单中的“启用日志”来禁用日志记录.

 

 About the author

imageOlga Krovyakova is the Technical Support Manager in Solveig Multimedia since 2010.

She is the author of many text and video guidelines of company's products: Video Splitter, HyperCam, WMP Trimmer Plugin, AVI Trimmer+ and TriMP4.

She works with programs every day and therefore knows very well how they work. Сontact Olga via support@solveigmm.com if you have any questions. She will gladly assist you!